Customer Service Representative

4 days ago

Green Bay, United States TreeHouse Foods Full time
Employee Type:

Full time

Location:

WI Green Bay Willowbrook

Job Type:

Customer Service

Job Posting Title:

Customer Service Representative

About Us:

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of more than two dozen production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

What You Gain:

  • Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and a robust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.
  • An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.
  • Competitive compensation and benefits program with no waiting period - you're eligible from your first day
  • 401(k) program with 5% employer match and 100% vesting as soon as you enroll.
  • Comprehensive paid time off opportunities, including immediate access to two weeks of vacation (increasing to three weeks after just three years of service), five sick days, two emergency days, parental leave and 11 company holidays (including two floating holidays).
  • Enrollment in our wellness and employee assistance programs.


Job Description:

About the Role:
The role acts as a liaison between the customers and is responsible for coordinating with internal functions, including but not limited to supply chain, brand, sales,
transportation, warehousing, credit and IT.
•Support customers across multiple channels as needed within the department which could include international, bulk, retail, contract, industrial, or food
away from home.
•Effectively use integrated enterprise systems both internal and customer based to maximize profitability.
•Understand and execute in the end to end sales process from order through shipment.
•Develop detailed understanding of end to end supply chain (transportation, warehouse, planning, etc.).
•Demonstrate ability to identify and resolve issues effecting overall service to the customer and positively influence key performance indicators.
•Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately.
•Utilize SAP and Business Intelligence (BI) reporting to view inventory and order history respectively for exception-based recommendations on order
management.
•Develop and maintain relationships with key internal / external partners.
•Develop understanding of customer strategies, business model and requirements.
•Additional tasks and projects as assigned.
Important Details: This is a full-time, permanent, hybrid role, located in our Green Bay, WI corporate office.
About You:
You'll fit right in if you have:
•Minimum of two years' experience in customer service preferred.
•Strong written and verbal communication skills required.
•Ability to use sound judgment when making service-oriented decisions that have financial implications required.
•Flexibility, adaptability, highly analytical and ability to work in high change environment are required.
•Knowledge of Microsoft Office is required; knowledge of SAP system is preferred.
•Ability to manage multiple tasks while paying close attention to details is required.
•Can maintain a high degree of accuracy / interaction with multiple departments while coordinating shipments / customer requests.
•Possessing leadership skills is preferred.
•Ability to perform repetitive motions 90% of the time required: PC Keyboard
•Ability to work occasional overtime is required.
•Bachelor's Degree preferred: Supply Chain, Business, or related field.
•Will consider equivalent work experience in lieu of a degree.

Your TreeHouse Foods Career is Just a Click Away

Click on the "Apply" button or go directly to www.treehousefoods.com/careers to let us know you're ready to join our team

At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time". TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact disability-accommodations@treehousefoods.com

TreeHouse Use Only: #IND1

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