Customer service representative-CSR

1 week ago


Green Bay, United States DES Group Full time

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for our clients. This position requires a commitment to client satisfaction and the ability to work in a fast-paced environment.


Duties- Assist clients with inquiries, providing accurate information and solutions.- Perform data entry tasks efficiently while maintaining attention to detail.- Analyze customer issues and provide effective resolutions.- Maintain client transactions.- Collaborate with team members to enhance client services and improve processes.

Skills- Strong communication skills in English- Experience with in-person client engagement.- Proficient in completing contracts and paperwork with a keen eye for detail.- Familiarity with teamwork environment and client service practices.- Ability to analyze situations quickly and provide appropriate solutions.- Competence in interpersonal skills to help clients with product recommendations and/or upgrade.


Join us as we strive to deliver outstanding customer service while fostering a supportive work environment. Your contributions will play a vital role in enhancing our client relationships and overall success.

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