Customer Service Representative

**Employee Type:**

Full time

**Location:**

WI Green Bay Willowbrook

**Job Type:**

Customer Service

**Job Posting Title:**

Customer Service Representative

**About Us** **:**

TreeHouse Foods (NYSE: THS) is a leading manufacturer of private label packaged foods and beverages, operating a network of more than two dozen production facilities and several corporate offices across the United States and Canada. At TreeHouse Foods, our commitment to excellence extends beyond our products and revolves around our people. We are investing in talent and creating a performance-based culture where employees can do their best work and develop their careers, directly impacting our mission to make high quality, affordable food for our customers, communities, and families. We hope you will consider joining the team and being part of our future.

**What You G** **ain** **:**

+ Leaders who are invested in supporting your accelerated career growth, plus paid training, tuition reimbursement and arobust educational platform - DevelopU - with more than 10,000 free courses to support you along the way.

+ An inclusive working environment where you can build meaningful work relationships with a diverse group of professionals. Take advantage of opportunities to build on our team-oriented culture, such as joining one of our Employee Resource Groups.

+ Competitive compensation and benefits program with no waiting period - you're eligible from your first day

+ 401(k) program with 5% employer match and 100% vesting as soon as you enroll.

+ Comprehensive paid time off opportunities, including immediate access to twoweeks of vacation (increasing to three weeks after just three years of service), fivesick days, two emergency days, parental leave and 11 company holidays (including two floatingholidays).

+ Enrollment in our wellness and employee assistance programs.

**Job Description:**

About the Role:

The role acts as a liaison between the customers and is responsible for coordinating with internal functions, including but not limited to supply chain, brand, sales,

transportation, warehousing, credit and IT.

- Support customers across multiple channels as needed within the department which could include international, bulk, retail, contract, industrial, or food

away from home.

- Effectively use integrated enterprise systems both internal and customer based to maximize profitability.

- Understand and execute in the end to end sales process from order through shipment.

- Develop detailed understanding of end to end supply chain (transportation, warehouse, planning, etc.).

- Demonstrate ability to identify and resolve issues effecting overall service to the customer and positively influence key performance indicators.

- Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately.

- Utilize SAP and Business Intelligence (BI) reporting to view inventory and order history respectively for exception-based recommendations on order

management.

- Develop and maintain relationships with key internal / external partners.

- Develop understanding of customer strategies, business model and requirements.

- Additional tasks and projects as assigned.

Important Details: This is a full-time, permanent, hybrid role, located in our Green Bay, WI corporate office.

About You:

You'll fit right in if you have:

- Minimum of two years' experience in customer service preferred.

- Strong written and verbal communication skills required.

- Ability to use sound judgment when making service-oriented decisions that have financial implications required.

- Flexibility, adaptability, highly analytical and ability to work in high change environment are required.

- Knowledge of Microsoft Office is required; knowledge of SAP system is preferred.

- Ability to manage multiple tasks while paying close attention to details is required.

- Can maintain a high degree of accuracy / interaction with multiple departments while coordinating shipments / customer requests.

- Possessing leadership skills is preferred.

- Ability to perform repetitive motions 90% of the time required: PC Keyboard

- Ability to work occasional overtime is required.

- Bachelor's Degree preferred: Supply Chain, Business, or related field.

- Will consider equivalent work experience in lieu of a degree.

**Your TreeHouse Foods Career is Just a Click Away**

Click on the "Apply" button or go directly to www.treehousefoods.com/careers to let us know you're ready to join our team

_At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time"._ _TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact_ _disability-accommodations@treehousefoods.com_

TreeHouse Use Only: #IND1

TreeHouse Foods is a private label food and beverage leader focused on customer brands and custom products. When customers partner with TreeHouse they can expect access to an industry-leading portfolio, strategic vision, on-trend innovation and insights, world-class supply chain, operational excellence and flexibility, collaborative approaches, and dedicated customer service.

Our strategy is to be the leading supplier of private label food and beverage products by providing the best balance of quality and cost to our customers. We engage with retail grocery, food away from home, and industrial and export customers, including most of the leading grocery retailers and foodservice operators in the United States and Canada. Our portfolio includes a variety of shelf-stable, refrigerated, and snack products.

Customers can expect comprehensive flavor profiles including natural, organic, and preservative-free ingredients in many categories and packaging formats.TreeHouse Foods is best known for food and beverages produced by our two largest businesses Bay Valley Foods, LLC (including E.D. Smith and Sturm Foods) and TreeHouse Private Brands. With more than 10,000 employees in over 35 plants across the United States, Canada, and Italy, TreeHouse Foods is based in Oak Brook, Illinois.

**Disability Assistance and EEO Considerations:** At TreeHouse Foods, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work to help us "Engage and Delight - One Customer at a Time." TreeHouse Foods is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact disability-accommodations@treehousefoods.com

**To all recruitment agencies:** TreeHouse Foods does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Treehouse Foods employees, or any company location(s). TreeHouse Foods is not responsible for any fees related to unsolicited resumes/CVs.