Customer Service Representative

3 weeks ago

Green Bay, United States via.com Full time

Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals.

As a Customer Service Representative, you will manage key aspects of our day-to-day transit operations. You - along with your teammates - will be the go-to person for live troubleshooting decisions, and will collaborate with operations, support, and product optimization teams to help plan and improve our services. You will also help with many other types of tickets and tasks based on business needs.

**This is an in-person position with evening and weekend hours. You will be working from our office in Green Bay, WI, 4-5 days each week. The hourly range for this role is $18-20/hour**

What You'll Do:

  • Proactively manage daily operating plans based on real-time inputs from drivers, riders, and colleagues
  • Collaborate with field operations teams to lead our response to live operational complications, and ensure our riders receive consistently excellent service.
  • Act as the final decision-maker for escalated live support issues
  • Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone, email and/or chat
  • Research and compile reports to determine fraudulent activity and other requests in the system
  • Effectively prioritize live operational issues and take action based on the information received
  • Leverage knowledge of Via products and services to make ad hoc decisions with little guidance
Who You Are:
  • Thrive in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
  • Ownership mentality: take full responsibility for delivering great service to customers
  • A great executor: you are detail-oriented and get the job done
  • Proactive: able to think ahead and anticipate to prevent problems before they start
  • An empathetic and effective communicator: you excel at active listening and collaboration
  • Comfortable with ambiguity: make thoughtful choices between imperfect options
  • Maintain a solution-oriented mindset: persistent, creative, and cool under pressure
  • Observant and keen to improve: if something's not working, you come up with a better way
  • An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams
Compensation and Benefits
  • Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable
  • Hourly Range: $18-20/hour
  • We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

Founded in 2012, Via pioneered the TransitTech category by using new technologies to develop public mobility systems - optimizing networks of buses, shuttles, wheelchair accessible vehicles, school buses, autonomous vehicles, and electric vehicles around the globe.

Building the world's most efficient, equitable, and sustainable transportation network for all passengers - including those with limited mobility, those without smartphones, and unbanked populations - Via works with its partners to lower the costs of public transit while providing transportation options that rival the convenience of a personal car while reducing environmental impact.

At the intersection of transportation and technology, Via is a visionary market leader that combines software innovation with sophisticated service design and operational expertise to fundamentally improve the way the world moves, providing technology in 650 communities and more than 35 countries and counting.

Ready to join the ride?

Via is an equal opportunity employer.

  • Customer Service Representative

    2 weeks ago

    Green Bay, United States WEC Energy Group Full time

    Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need? If so, a career at Wisconsin Public Service in the Green Bay Customer Care Center may be a fit for y Customer Service Representative, Customer Service, Representative, Customer Care, Retail

  • Customer Service Representative

    3 days ago

    Green Bay, Wisconsin, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our teamThe Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    3 days ago

    Green Bay, Wisconsin, United States QC Holdings Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our teamThe Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    6 days ago

    Green Bay, Wisconsin, United States QCHI Full time

    LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our teamThe Customer Service Representative opportunity is a Full time entry-level position that has great potential for the right person We are looking for a team player with a mature work ethic, integrity, achieving personality and exceptional customer...

  • Customer Service Representative

    7 days ago

    Green Bay, Wisconsin, United States Lennox International Inc Full time

    Lennox International Inc is looking for a highly skilled and customer-focused Customer Service Representative to join our team.As a Customer Service Representative, you will be responsible for providing world-class customer service, answering phone calls, and responding to emails. Your strong communication and problem-solving skills will enable you to...

  • Customer Service Representative

    4 days ago

    Green Bay, Wisconsin, United States Jimmy John Full time

    **Company Overview:**Jimmy John's is a leading sandwich shop that specializes in fast and high-quality delivery. We are committed to providing our customers with the best possible experience.**Job Description:**We are seeking a highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for...

  • Customer Service Representative

    7 days ago

    Green Bay, Wisconsin, United States Walmart Full time

    About the RoleWe are seeking a motivated and friendly Customer Service Representative to join our team as a Member Frontline Cashier. This role is ideal for individuals who enjoy working in a fast-paced environment and providing exceptional customer service.

  • Sr. Customer Service Representative

    3 weeks ago

    Green Bay, Wisconsin, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: A3764A8EE0124A85AD53E07B893980FB [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Sr. Customer Service Representative

    3 days ago

    Green Bay, Wisconsin, United States Kelly Services, Inc. Full time

    #x 2022; Monitor customer freight to identify issues and improve efficiency. - Recommend adjustments as freight volumes fluctuate. - Use a variety of technology to analyze service issues and trends to determine solutions. - Work closely with leaders, Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Sr. Customer Service Representative

    2 weeks ago

    Green Bay, Wisconsin, United States Kelly Services, Inc. Full time

    #x 2022; Monitor customer freight to identify issues and improve efficiency. - Recommend adjustments as freight volumes fluctuate. - Use a variety of technology to analyze service issues and trends to determine solutions. - Work closely with leaders, Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    4 days ago

    Green Bay, Wisconsin, United States Dunham's Full time

    Job Description:We are seeking a Customer Service Representative to join our Dunham's Sports team. In this role, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Responding to customer inquiries and resolving issues in a timely mannerProviding product information and recommendations to...

  • Customer Service Representative

    7 days ago

    Green Bay, Wisconsin, United States Nicolet National Bank Full time

    About UsNicolet National Bank is a community-focused bank that prides itself on its commitment to serving the needs of its customers and employees. Our Core Values drive everything we do, and we are dedicated to creating a work environment where our employees feel valued, respected, and supported.As a Customer Service Representative, you will have the...

  • Floating Customer Service Representative

    4 weeks ago

    Green Bay, United States LoanMax Title Loans Full time

    Loan Max Title Loans - Customer Service Representative - Floater (entry level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place!Incentives:•Full Time Positions: Monday - Friday - Closed Sundays!•Weekly Pay!•Health benefits•Paid Holidays•Vacations•Paid time off•Paid on-site...

  • Floating Customer Service Representative

    1 week ago

    Green Bay, Wisconsin, United States LoanMax Title Loans Full time

    Loan Max Title Loans - Customer Service Representative - Floater (entry level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right placeIncentives:•Full Time Positions: Monday - Friday - Closed Sundays•Weekly Pay•Health benefits•Paid Holidays•Vacations•Paid time off•Paid on-site...

  • Customer Service Representative

    2 weeks ago

    Green Bay, Wisconsin, United States U-Haul Full time

    Location: 700 Main St, Green Bay, Wisconsin 54301 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Floating Customer Service Representative

    4 weeks ago

    Green Bay, United States LoanMax Title Loans Full time

    Loan Max Title Loans - Customer Service Representative - Floater (entry level)Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place!Incentives:•Full Time Positions: Monday - Friday - Closed Sundays!•Weekly Pay!•Health benefits•Paid Holidays•Vacations•Paid time off•Paid on-site...

  • Floating Customer Service Representative

    2 days ago

    Green Bay, Wisconsin, United States Select Management Resources Full time

    Loan Max Title Loans - Customer Service Representative - Floater (entry level) Are you looking for a stable, full time, entry level position with career potential? If so, you've come to the right place Incentives: •Full Time Positions: Monday - Friday - Closed Sundays •Weekly Pay •Health benefits •Paid Holidays •Vacations •Paid time off •Paid...

  • Customer Service Representative

    7 days ago

    Green Bay, Wisconsin, United States LoanMax Title Loans Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at LoanMax Title Loans. As a key member of our staff, you will provide exceptional customer service, process loans, and handle cash transactions with precision.ResponsibilitiesProvide superior customer service through effective communication and...

  • Frontline Customer Service Representative

    3 days ago

    Green Bay, Wisconsin, United States Walmart Full time

    About the RoleAs a Frontline Customer Service Representative at Walmart, you will be the first point of contact for many customers who visit our stores.Your primary responsibility will be to provide exceptional customer service by responding to queries, resolving issues, and offering personalized support to ensure a positive shopping experience.In addition...

  • Customer Service Representative

    4 days ago

    Green Bay, Wisconsin, United States Festival Foods Part time

    Job OverviewFestival Foods is seeking a dedicated and customer-focused Guest Service Representative to join our team. As a key member of our Guest Services Department, you will be responsible for providing exceptional service to our guests, ensuring a positive shopping experience, and supporting the overall success of our store.About the RoleThis part-time...