Accounts Recovery Specialist

2 weeks ago


Fishers Indiana, United States FORUM Credit Union Full time

Overview:
$22-26/hour based on experience

We are seeking an Accounts Recovery Specialist to enhance our dedicated team at FORUM Credit Union. If you possess strong problem-solving skills and excel in a dynamic work environment, we encourage you to consider this opportunity.


In this position, you will be responsible for managing both pre and post-judgment collections on designated accounts, as well as supervising the referral of accounts to external legal counsel for pursuing necessary legal actions.


Responsibilities:

Your Role:


As an Accounts Recovery Specialist, you will oversee pre and post-judgment collections on assigned accounts and manage the referral of accounts to outside legal representatives for appropriate legal measures.


Your daily responsibilities will include:
Effectively managing a portfolio of accounts assigned to attorneys for resolution

Utilizing skip tracing techniques to locate members and their assets

Working through a collection queue to secure payments

Documenting account details clearly and accurately

Maintaining comprehensive payment records

Collaborating professionally with attorneys and evaluating their performance

Reviewing accounts for potential settlements

We're looking for someone who:
Is a decisive individual who enjoys problem-solving

Takes accountability and ownership of their work

Can handle multiple tasks and adapt to evolving situations

Thrives in a fast-paced setting

Processes information with accuracy and efficiency

Produces meticulous and thorough work

Qualifications:

Your Background:
Experience in Customer Service or Call Center environments

Experience in Accounts Receivable or Collections (preferred but not mandatory)

High School Diploma or Equivalent

Proficient in Computer Skills

Exceptional Customer Service Skills

Positive and Enthusiastic Attitude

Employee Benefits:
Student Loan Reimbursement

Competitive Compensation

Tuition Assistance Programs

Wellness Initiatives

Community Engagement and Paid Volunteer Opportunities

Professional Development and Award-Winning Training Programs

401K with Matching Contributions

Comprehensive Benefits Package

Generous Paid Time Off

Please note:
A criminal background check will be conducted upon hiring.


FORUM Credit Union is committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or genetics.



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