Customer Success Manager
1 month ago
Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here. About The Team Join our team and experience Workday It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and customer focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. About The Role The Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives. Responsibilities: Handling overall responsibility for leading the customer relationship. Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities. Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. Prioritizing and driving resolution on raised customer concerns. Promoting opportunities for two-way communication. Monitoring and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products. Improving customer relationships as needed for prospect references. Keeping customers advised of process and procedural changes. Ensure the client takes advantage of Workday standard methodologies. Skilled at building positive relationships with customers, especially at the executive level Expected results within 12-24 months: A deeper knowledge of Workday products and services. Self-sufficient management of approximately 20-25 Large Enterprise customers in the United States. Documented account plans in place for each of your customers, including product adoption strategies and the identification of any up-sell opportunities. Timely execution of standard customer meetings and reviews for your defined accounts. About You Basic Qualifications: 3+ years of functional HCM or Financial domain experience. 3+ years proven experience supporting customer relationships. 3+ years experience in a customer-facing professional services role (consulting, implementation, project or account management) Other Qualifications: Financial background: experience working with the office of the CFO (Controller, VP of Finance, etc) preferred. Previous experience with issue resolution and escalation management at both the business owner and executive levels. Previous SaaS experience is preferred. Proven track record to collaborate and build strong relationships with customers Proven ability to engage across corporate functions (Professional Services and Product Management). Proven ability to engage across corporate functions (Sales, Services, and Product Management). Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars. Bachelor’s degree or equivalent work experience; Business or Technical degree preferred. Excellent organization, time management, and communication skills. Ability to travel up to 50%. Workday Pay Transparency Statement The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here. Primary Location: USA.CA.Pleasanton Primary Location Base Pay Range: $103,700 USD - $155,600 USD Additional US Location(s) Base Pay Range: $82,600 USD - $155,600 USD Our Approach to Flexible Work With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter. Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records. Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans. Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process #J-18808-Ljbffr
-
Customer Success Operations Manager
6 days ago
Santa Clara, California, United States Palo Alto Networks Full timePosition OverviewThe Customer Fulfillment Manager (CFM) acts as a crucial link between Clients, Sales, Customer Success, and Service & Support divisions. The primary focus is on delivering Support and Service components to designated strategic accounts within the Enterprise and Mid-Market sectors, ensuring alignment with Client expectations and security...
-
Customer Success Manager, Portworx
2 months ago
Santa Clara, United States Pure Storage Full timeCompany Overview: BE PART OF BUILDING THE FUTURE. What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage...
-
Customer Success Manager- AI Technology
3 weeks ago
Santa Clara, United States CESNA GROUP INC Full time[Position] Customer Success Manager - AI Technology [About Our Client] Founded in July 2023, it stands at the forefront of the AI industry. Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea, we are committed to developing advanced AI technologies. Our flagship project involves a Personal AI Assistant (PAA)...
-
Customer Success Manager- AI Technology
3 weeks ago
Santa Clara, United States CESNA Full timePosition Customer Success Manager- AI Technology About Our Client Founded in July 2023, it stands at the forefront of the AI industry. Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea, we are committed to developing advanced AI technologies. Our flagship project involves a Personal AI Assistant (PAA) designed to...
-
Customer Success Manager- AI Technology
4 weeks ago
Santa Clara, United States cesna Full timeJob DescriptionJob Description[Position]Customer Success Manager- AI Technology[About Our Client]Founded in July 2023, it stands at the forefront of the AI industry.Headquartered in Santa Clara, California, with additional operations in Pangyo, South Korea,we are committed to developing advanced AI technologies. Our flagship project involves aPersonal AI...
-
Customer Success Associate
1 week ago
Santa Clara, United States Professional Alternatives Full time $23 - $25Job DescriptionJob DescriptionOur client is looking for a polished, professional and experienced Customer Success Associate. Assignment Duration: Long-term Contract to Hire (12 month contract period)Location: Remote (Various hours depending on area supported)Schedule: Fulltime 40 hrs ContractPay Rate: Up to $25 In this role you will provide...
-
Head of Customer Success
1 month ago
Santa Clara, United States Direct Recruiters Full timeClient Summary: Focuses on helping patients with non-clinical financial and logistical challenges during treatment. Strong social mission inspired by the founder's personal journey with cancer, diagnosed in January last year. Founded in 2021 with an initial focus on cancer patients, but plans to support all patients regardless of diagnosis. Key insights from...
-
Head of Customer Success
4 weeks ago
Santa Clara, United States Direct Recruiters Full timeClient Summary: Focuses on helping patients with non-clinical financial and logistical challenges during treatment. Strong social mission inspired by the founders personal journey with cancer, diagnosed in January last year. Founded in 2021 with an initial focus on cancer patients, but plans to support all patients regardless of diagnosis. Key insights...
-
Head of Customer Success
2 months ago
Santa Clara, United States Direct Recruiters Full timeClient Summary: Focuses on helping patients with non-clinical financial and logistical challenges during treatment. Strong social mission inspired by the founder's personal journey with cancer, diagnosed in January last year. Founded in 2021 with an initial focus on cancer patients, but plans to support all patients regardless of diagnosis. Key insights...
-
Sr. Enterprise Customer Success Manager
2 months ago
Santa Clara, United States dragonboat Inc. Full timeDragonboat is the #1 product operating platform for tech leaders and their teams to strategize, prioritize, deliver, and improve products that drive business results. Dragonboat is a venture-backed, fast-growing SaaS startup making a splash in product management with a game-changing solution. We’re remote first company teams in Portugal and the US,...
-
Sr. Enterprise Customer Success Manager
1 month ago
Santa Clara, United States dragonboat Inc. Full timeCompany Description About Us Dragonboat is the #1 product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that accelerate business results. Dragonboat is a mission-driven, venture-backed, fast-growing SaaS startup. Headquartered in the Silicon Valley, with a remote only teams in Portugal and the...
-
Sr. Enterprise Customer Success Manager
4 weeks ago
Santa Clara, United States dragonboat Inc. Full timeJob DescriptionJob DescriptionCompany DescriptionAbout UsDragonboat is the #1 product operating platform for product leaders and their teams to strategize, prioritize, deliver, and improve products that accelerate business results.Dragonboat is a mission-driven, venture-backed, fast-growing SaaS startup. Headquartered in the Silicon Valley, with a remote...
-
Customer Success Engineer
4 days ago
Santa Clara, United States Palo Alto Networks Full timeJob DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...
-
Customer Success Engineer
4 days ago
Santa Clara, United States Palo Alto Networks Full timeJob DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...
-
Customer Success Engineer
2 weeks ago
Santa Clara, United States Palo Alto Networks Full timeJob DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...
-
Customer Success Engineer
2 weeks ago
Santa Clara, United States Palo Alto Networks Full timeJob DescriptionJob DescriptionCompany DescriptionOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting...
-
Customer Success Engineer
1 month ago
Santa Clara, California, United States Bolster Full timeAbout Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today's cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been breached...
-
Santa Clara, California, United States dragonboat Inc. Full timeJob OverviewCompany OverviewDragonboat is recognized as the leading product operating platform tailored for product leaders and their teams. Our mission is to empower organizations to strategize, prioritize, deliver, and enhance products that drive significant business outcomes.As a dynamic, mission-driven, and venture-backed SaaS startup, we are based in...
-
Customer Success Engineer
3 months ago
Santa Clara, United States Experis Full timeOur client in the cybersecurity services industry is seeking a Customer Success Engineer to join their team. The ideal candidate should have external customer service, Firewalls, and network security experience which will align successfully in the organization. Job Title: Customer Success Engineer Location: Hybrid-Santa Clara, CA Pay Range: $40-$44/hr...
-
Customer Success Engineer
3 weeks ago
Santa Clara, United States Experis Full timeOur client in the cybersecurity services industry is seeking a Customer Success Engineer to join their team. The ideal candidate should have external customer service, Firewalls, and network security experience which will align successfully in the organization. Job Title: Customer Success Engineer Location: Hybrid-Santa Clara, CA Pay Range: $40-$44/hr...
