Customer Success Associate

2 weeks ago

Santa Clara, United States Professional Alternatives Full time $23 - $25
Job DescriptionJob Description

Our client is looking for a polished, professional and experienced Customer Success Associate. 


Assignment Duration: Long-term Contract to Hire (12 month contract period)

Location: Remote (Various hours depending on area supported)

Schedule: Fulltime 40 hrs Contract

Pay Rate: Up to $25
 

In this role you will provide professional, day-to-day support for our clients field sales representatives and clinical research specialists, as well as customers across the globe, by utilizing a broad knowledge of products, services, and policies. Responsible for processing trunk stock, consignment, and direct orders, maintaining customer data, auditing inventory, pricing accuracy, and post-order activities such as returns, credits, and invoicing.

Job Description:

  • Communicate with customers and sales/clinical representatives over phone and email
  • Work with the operations team to get products to customers
  • Process sales orders and work with customers in the event of issues or discrepancies
  • Actively manage Customer Service cases in Salesforce to ensure response times to customers meets and/or exceeds service level agreement levels
  • Manage and audit inventory deployed to the field in trunk stock and on customers’ shelves
  • Maintain complete and accurate customer data across systems (Salesforce, ERP system)
  • Work cross-functionally with the finance, sales, marketing, and operations teams as needed on projects relevant to co. success\

Qualifications:

  • Bachelor’s degree preferred or equivalent experience
  • 2+ years of customer success experience, healthcare/biotechnology/medical device preferred
  • Experience using Salesforce and ERP system such as SAP or Oracle
  • Exceptional oral and written communication skills
  • Ability to work in a fast-paced environment while managing multiple priorities
  • Operate as a team and/or independently while demonstrating flexibility to changing requirements

*Remote opportunity.  Will need to provide your own internet connection and workspace.

Company DescriptionProfessional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.Company DescriptionProfessional Alternatives is a leading staffing firm specializing in all levels of corporate administrative and professional support, as well as executive placement. Starting in 1998, the Professional Search Group has a successful track record of providing local and national staffing-related support to a multitude of industries. We pride ourselves on building lasting relationships with each client and candidate, and our hands-on approach allows us to make the best long-term match for both.

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