Customer Success Lead
2 weeks ago
Cargado, the first invite-only load board for cross-border Mexico freight, launched in April 2024 by freight industry veterans Matt Silver and Rylan Hawkins. Cargado's product simplifies the cross-border freight experience and has helped drive the historic rise of nearshoring and growing demand for improved cross-border logistics. Over 60 logistics companies leverage Cargado to get loads booked faster with greater transparency and a trusted network of carriers. Cargado has raised nearly $10M since starting in October 2023 from investors such as Primary Venture Partners, Ironspring Ventures, Zenda Capital, Wischoff Ventures, and RyderVentures.
About the role
We're looking for a Customer Success Lead to join as an early member of our Go To Market team and establish our CS processes and future vision.
What you'll do
- Manage a team of Customer Success Managers that will grow over 2025
- Play an active role in shaping the foundational processes and vision of Cargado's Customer Success function
- Own our retention goal for FY25
- You will own customer relationships including implementation, training and support, and ongoing customer happiness
- Partner effectively with sales, product, and engineering teams and serve as the "voice of the customer"
- 10+ years of experience in CS, ideally with an emphasis on building foundational processes and scaling teams for SaaS
- Obsessed with helping customers win
- Demonstrated success in driving retention and expansion
- Analytical mindset and ability to interpret customer data to drive insights and action.
- Ability to develop IC team members
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