Hotel Front Desk Supervisor

2 weeks ago

Madison, United States NCG Hospitality Full time

Embark on an exciting journey in the hospitality industry at Drops::JobDrop, now hiring a Hotel Front Desk Supervisor

***$1,500 SIGN ON-BONUS***

** The starting wage for this position is $18.00 per hour but the final wage will be based on experience**

We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members committed to delivering extraordinary experiences for all guests while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives, and more.

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hoursEarn money for community service

- Flexible schedules

Team Member Travel Perks:

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day ProgramEarn money for helping other team members and guests

- Everyone SellsEarn money for bringing in business to our properties

- Referral program for team members

How do I make an impact on my team?

Our friendly Hotel Front Desk Supervisor establishes a positive work environment, provides attentive and courteous service, all while creating a memorable and personalized experience for our guests and team members.

  • Supervise a dedicated front desk team
  • Greet and interact with guests in a warm, friendly and professional manner
  • Provide highest level of service by anticipating, listening attentively and responding promptly to guests' needs
  • Enforce policies and procedures established by the company and the property brand
  • Use the computer system on a daily basis to make reservations, check-in and checkout guests
  • Perform office tasks such as answering the phones, scanning, copying, typing and printing
  • Ensure safety and security of the property, staff and guests
What does success look like in this role?
  • Motivated to maintain an excellent customer service reputation
  • Two years experience working in a hotel front office environment
  • One year's experience in a hotel supervisory role
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
  • Ability to be patient and creatively problem solve
  • Availability to work a flexible schedule between days, nights, weekends and holidays is a plus


Who is NCG Hospitality®?We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team

NCG Hospitality is an Equal Opportunity Employer.

Compensation: $18.00 - $21.00 per hour

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