Member Services Representative
2 weeks ago
Polish & Slavic Federal Credit Union is committed to supporting our employees overall wellbeing by providing valuable benefits. The credit union proudly offers a competitive benefits package, that includes: Medical, Vision and Dental Insurance, Retirement Plans, Life Insurance Plans, Tuition Reimbursement and Pet Insurance, among other benefits. We also have a generous Paid Time Off policy including Vacation, Personal and Sick Time, as well as, a Birthday Day off.
Core Responsibilities:
- Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service;
- Develop and maintain an understanding of the Credit Union philosophy, organization, bylaws and operational procedures;
- Provide general and specific service-related information concerning Credit Union products, services or policies, in person and /or by telephone;
- Respond to members requests, problems, and complaints, and/or direct members to the proper person/department for specific information and assistance;
- Responsible for appropriate handling of member mail and incoming documentation as well as other incoming mail;
- Develop good relationships with PSFCU vendors;
- Attend, represent and actively participate in PSFCU community events as well as actively participating in branch sponsored events;
- As per PSFCU Policy and Procedures perform routine transactions, including but not limited to:
- opening/closing accounts and shares;
- accepting wire transfer requests-domestic and international;
- performing change of address, issuing temporary checks;
- performing Harland Clarke share drafts orders;
- processing ATM card and Debit card requests;
- handling and processing IRA accounts;
- handling and processing Share Certificates of Deposits;
- handling and processing Club accounts;
- direct deposit of Social Security and payroll checks to members accounts;
- processing lost passbook requests;
- performing Chex Systems checks;
- set up and provide access to On-Line Banking, Mobile Banking
- Service existing accounts; set up new accounts files and provide members with all necessary information and assistance;
- Provide members with information regarding consumer loans, business loans, and VISA cards and appropriately align the right loan product for the members financing need;
- Assist members in the completion of the loan application (real estate loans excluded) and all associated forms;
- Accept and process loan applications of all types (real estate loans excluded); review documentation for accuracy; and request all necessary documentation required to complete the loan application;
- Notify members by phone or mail that their checkbooks are ready for pickup at the branch;
- Conduct orientation interview on Credit Union services and programs with each new Credit Union member;
- Effectively offer Credit Union products and services through the practice of established sales and service techniques;
- Post dividends prior to the end of the month for all closed member accounts;
- Perform all functions of Teller when business needs dictate;
- Maintain extensive knowledge of all products and services;
- Monitor changes in interest rates and effectively communicate pricing to members
- Maintain superior knowledge and full understanding of consumer loan products;
- Act as a Safe Deposit Box Attendant, responsible for handling box rentals, providing access to the vault area and related functions;
- Perform other duties or responsibilities as assigned;
- Effectively cross-sell PSFCU products and services in order to achieve Branch Goals as per the Branch Goals Incentive Plan.
- Travel to and cover at other branches if necessary and needed.
- And other functions as needed and delegated by the Branch Manager;
Requirements:
- 1-2 years of work experience;
- 1 year of experience as a Teller;
- Basic computer skills and knowledge of computer software programs;
- Ability to cross sell products;
- Fluency in spoken and written Polish and English
- High School Diploma
AN EQUAL OPPORTUNITY EMPLOYER
Pay: $16.20 - $22.26 per hour
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