Member Service Agent

3 weeks ago

New York, United States Spring Place Full time

Company Description

Spring Place is a private membership club and co-working space, connecting work, leisure, and culture for its community of global influencers, creative entrepreneurs, and industry leaders.


Role and Responsibilities

  • Greet members and guests warmly, checking them in and making them feel welcome
  • Assist members with requests, problems, concerns, complaints and/or incidents/accidents brought to the Member Services desk in an attentive, courteous, respectful, helpful and efficient manner and/or escalates to management
  • Manage Member Services mailbox: respond to member questions and/or concerns where applicable and/or redirecting emails; manage phone calls from guests, post mail and packages for members and staff, etc.
  • Ensure that member spaces and lobby areas are orderly and welcoming
  • Positive influence for productivity and assisting fellow teammates with incoming inquiries by providing solutions and resources to support their overall success
  • Maintenance of Spring Place member database (NEXUDUS profiles)
  • Properly maintains the daily log, by tracking completed tasks, issued keys, issued lockers and reviewing the communications log on a routine basis
  • Accommodates member and guest’s needs by scheduling, confirming and changing reservations for conference accurately and timely; enforces cancellation policies and follows up on collections.
  • Ensures that all conference rooms are kept in accordance with standard operating procedures and health and safety guidelines.
  • Provides current and detailed information about all services and products offered by Spring Place; maximizes revenue by promoting services, solicits member and guests feedback.
  • Assist with various projects and related duties as assigned


Qualifications/ Skills

  • 2+ years’ relative experience with a proven track record of leading a professional, efficient, high quality, service oriented operation
  • Prior experience engaging communities, or liaising with valuable customers, mostly in the hospitality, high end fashion or luxury sector(s) industry
  • Experience and familiarity with working on high equity brands and projects - events, launches, exclusive happenings, etc.
  • A passionate team player with excellent drive, confidence and interpersonal skills.
  • Experience supervising and developing staff, with excellent drive and attention to detail, polished presentation and a natural ability to build relationships.
  • Experience with dealing with celebrities and high-profile events is useful.
  • Ability to work effectively under time constraints and deadlines
  • Enthusiastic, highly motivated and a proactive team player
  • Ability to multitask, prioritize and manage time efficiently
  • Excellent verbal and written communication skills
  • Must be able to work in a fast-paced environment
  • Flexible schedule including morning, afternoon, evening, weekends and holidays (if needed)
  • Reliable, representative, positive and enthusiastic


Please note this job description is intended to convey information essential to understanding the scope of the job and the general nature, level, and expectation of the work to be performed. It is not designed to cover a complete list of qualifications, skills, efforts, duties, responsibilities, or activities associated with this position, as they may change at any time, with or without notice.

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