Guest Services Representative

4 weeks ago

New York, United States American Museum of Natural History Full time

The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition.

The Visitor Services department is seeking part-time Guest Services Representatives to provide outstanding services to visitors, representing the Museum to the public through direct interaction and communication with Museum visitors and members. Applicants should be reliable, committed to the success of their team and demonstrate the ability to thrive in a dynamic and busy environment.

Responsibilities include, but are not limited to:

* Greet members and visitors and check for timed-entry reservations upon their arrival. For visitors transacting onsite, process reservations and sell pay-as-you-wish admission to regional visitors following all outlined protocols and process combination tickets to the available special exhibitions, and theaters when operable.
* Process vouchers and passes in Tessitura. Process all member transactions. Identify upsell opportunities and process new and renewing members in the Tessitura ticketing system. Track new membership sales and complete appropriate forms and CSI's in Tessitura for back-of-house reporting and customer resolution. Encourage current members who contribute to increase and upgrade their annual gift. Update member contact information in Tessitura as appropriate.
* Provide general information about special exhibitions and scan tickets and sell upgrade tickets at all special exhibition entrances.
* Facilitate the operation of LeFrak Theater, including providing direction on seating and the distributing and sanitizing of 3D glasses.
* Greet Museum visitors at the Planetarium Space Show, scan tickets, operate the Planetarium elevators, facilitate visitor entry into the Planetarium from the preshow area and usher visitors inside the theater. Facilitate the Planetarium show operation from start to finish by managing the space show console.
* Adjust school/tour group orders and enter or update reservations.
* Greet and facilitate the safe entry of school and tour groups. Collect school group lunches in the school reception area and transport to the student lunchroom area. Coordinate the lunchroom area and facilitate seating of groups and distribution of lunches.
* Operate the Museum's coatroom(s), which includes hanging coats and hats, storing small bags and running the point-of-sale system.

The expected salary for the Guest Services Representative is $20/hour. This position is overtime-eligible.

Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience.

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