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Consultant - Customer Experience Team

2 months ago

Lake Elmo, United States BY THE YARD, LLC Full time

Under the direction of the Showroom Manager, Consultants provide the best possible customer satisfaction to By the Yard's customers by addressing and resolving customer inquiries and problems by phone, email, and in person. Other primary duties include preparing and processing sales quotes and orders and ensuring the customer-facing areas are always in the best possible condition, in accordance with company policies and procedures.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Greet and help customers in the showroom or store. Assist with whatever is needed to facilitate the selection and purchase of the order. Answer incoming customer telephone calls. Establish and maintain positive working relationships with customers by ensuring the best possible customer satisfaction by providing expertise in our furniture and related services. Provide accurate and timely information regarding the status of open orders to customers as requested and record all communications. Receive customer inquiries, problems, and complaints regarding products, services, billing, applications. Forward customers to the correct departments as needed. Enter all required information into the computerized systems to create and maintain the customer database, ensuring accuracy and timeliness. Prepare documents, letters, correspondence, etc. Complete and maintain all required paperwork, records, documents, processes, etc. in a timely manner. Maintain departmental housekeeping standards. Make sure that the store/showroom, and surrounding areas are in inspection-ready condition at all times. Provide inside support to the outside sales representatives as needed. May process web orders. May work trade show and fairs. Perform other duties and responsibilities as requested or required. An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Requirements:

MINIMUM QUALIFICATIONS:

High school diploma or equivalent, or related education. One to three years of previous customer service and/or sales experience, or a combination of education and experience. Exceptional telephone and personal customer service skills and ability to work under pressure. Strong organizational skills and the ability to handle multiple projects tasks simultaneously. Excellent attention to detail. Excellent verbal, written and interpersonal communication skills. Strong flexibility to adapt to changing priorities and direction in a dynamic work environment. Shows initiative, regularly engages in proactive behavior and looks for opportunities. Ability to work a typical retail-based schedule including days, evenings, weekend and/or holiday hours. PREFERRED QUALIFICATIONS:

Basic Microsoft Outlook, Excel, and Word skills. Experience in one or more of the following industries preferred: decorative furnishings, lifestyle, high-end fashion. PHYSICAL AND MENTAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. WORKING ENVIRONMENT:

This is a retail/office environment with the possibility of evening and/or weekend schedules. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individuals encounter while performing the essential functions of this position.

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