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Customer Experience Representative
2 months ago
Description
About Dura Supreme:
Dura Supreme manufactures premium semi-custom kitchen cabinets and bath vanities and our production jobs perform a variety or operations from cutting and finishing cabinets (sanding staining or painting to assembly, shipping and warehouse duties. Our 220,000 square foot facility in Howard Lake, MN and is home to more than 400 employees.
On top of our industry leading wages, Dura supreme offers a competitive benefits package with medical/dental/vision/401k match. Looking for paid time off? We offer two week of paid vacation, seven paid holidays and a week of paid personal leave each year to new employees.
Job Summary
The
Customer Experience Representative
is responsible for providing the best customer service in the cabinet industry by providing prompt and effective responses to inquiries and concerns for dealers, sales representatives, and internal customers. They are also responsible for screening, examining, clarifying, and accurately entering orders for Dura Supreme products.
Shift Time: M- F 8am- 4:30pm
Pay range: $19-$21 *based off experience.
Essential Duties and Responsibilities
Insures prompt and courteous customer service by providing accurate information to our dealers.
Processes invoices, JAA credits, priority orders, and special color requests.
Consults with Custom Quoting, Purchasing, and the Customer Experience Manager about special cabinet availability, prices, solutions for unique situations, and design alternatives.
Screens, analyzes, and enters orders received from Dura Supreme dealers.
Compares and analyzes customer layouts to actual order; calls dealers for clarification of specific details, missing information, and to discuss further options.
Prepares various shop floor sketches and proofs sketches back from the Drafting department.
Faxing and filing.
Proofreads teammate's orders for accuracy.
Requirements
Preferred Qualifications:
Customer Care Experience is required
Communication
Pleasant and professional telephone skills
Attention to detail
Organization
Computer literacy
Math Aptitude
Why Dura Supreme?
Company offers Full Benefits
Medical Insurance
Dental Insurance
Vision Insurance
401(K) with company match,
Flex Spending Account
Life insurance
Short-term Disability
Paid Vacation & Holidays
Employee discounts
Equal Opportunity Employer
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