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Customer Care Consultant
5 months ago
At Devils Lake Cars, our mission is for every team member and every guest to be WOWed every time. We focus on the satisfaction of our team members and provide an environment where team members are allowed to provide great service to the guests of our dealership. We reward individuals who work hard and stay motivated. Being a family-owned dealership since 1923, every team member at DL Cars is absolutely critical to our success. Our average team member has been with our company for nearly eight years, and 90% of our coaching staff began with our company as a front-line team member, and has grown with our company into leadership roles. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years, and to help team members grow and develop to achieve their goals and dreams.
Now accepting applications.
Customer Care Consultant Responsibilities
- Comfortable speaking over the phone
- Responsible for starting a relationship and opening a dialogue in a positive way
- Has a friendly voice and is willing to help guests with questions, route calls to the correct departments, and follow-up to ensure issues or concerns have been resolved
- Responsible for schedule service appointments
- Work in a fast-paced environment with a team who focuses on guest service and satisfaction.
- Work on a groundbreaking initiatives with opportunities for advancement within the company.
- Strong verbal and written communications skills
- Tech-savvy and experience with a Scheduling system, CRM, etc. or the ability to quickly learn new software
- Time management, prioritization and multitasking skills with the ability to manage a high workload
- Team player attitude
- Willing to submit to a pre-employment background check
- Clean driving record and valid driver's license
- Applicants may be drug tested
- Competitive Compensation
- Medical, Dental, and Vision plans, along with Auxiliary Benefits (Critical Illness, Accident, etc.)
- FSA and HSA options available
- 401k plan
- PTO
- Employer-paid Short-Term Disability and Life Insurance
- FT Employee Discounts
- Discounted gym membership
- Access to mental health resources
- Tuition reimbursement and additional training provided
- Degrees at Work continuing education program
- Opportunities for upward mobility
- Family-owned and operated company
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.
