Front Desk Supervisor

4 months ago

Dallas, United States the now corporation Full time
What Employees Value about the Now:
  • Sales Commissions
  • Growth Potential
  • Excellent Medical, Dental, Vision and life insurance plans for all full-time employees
  • Substantial discounts on products
  • 401k Retirement Plan after 1 year
  • Free massages
  • Discount massages for family members
Ideal Candidate:

We seek inspirational, service-oriented, optimistic, and hard-working individuals with previous sales and management experience and a passion for health and wellness. The belief in self-care is essential.

Duties and Responsibilities::
  • Follow all duties and responsibilities as required of the Experience Guide team.
  • Be an inspiration and ambassador of professionalism representing The NOW brand.
  • Maintain excellent attendance.
  • Train all new Experience Guides.
  • Be accountable for transactional corrections and follow up.
  • Act in leadership capacity and assist the Management in all facility needs. (must have previous management experience)
  • Act as a liaison between the Experience Guide, Massage Therapist and Leadership team.
  • Communicate all updates, new products/offerings, events, and protocols to the Experience Guide team.
  • Ensure the facility is always clean and presentable to standards.
  • Assist with group bookings and communicate directly with group inquiries.
  • Manage schedules of Experience Guides and time off requests.
  • Create documents, spreadsheets, and protocols as directed.
  • Complete weekly retail and back-of-house inventory
  • Assist in forecasting staff needs, related to seasons and staff retention.
  • Assist in providing coverage of Experience Guide shifts due to illness, etc...
  • Assist in conducting interviews for new Experience Guide candidates.
  • Participate in boutique supplies, retail, linen, and equipment inventory quarterly to ensure the facility is well prepared and replacement purchases are planned bi-annually.
  • Provide orientations and service training to all new Experience Guides.
  • Assist, coordinate, or lead all necessary staff training sessions and meetings.
  • Share suggestions, voice challenges or any specific concerns to the Leadership Team.
  • Assist General Manager with guest complaints and/or concerns.
  • Adhere to agreed upon hours approved by the Leadership Team including some weekends.
  • Collaborate with the Leadership Team during regular meetings regarding any improvements.
  • Be a leader in fostering a healthy workplace that is free of bullying, discrimination, harassment, and retaliation.


Job Summary:

EXPERIENCE GUIDE SUPERVISOR

Reports to: General Manager / Assistant Manager

The Experience Guide Supervisor is responsible for the leadership and mentoring of the Experience Guide team and seamless operations of the facility.

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a luxury. Designed to serve as an oasis from today's fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With boutiques currently open from coast to coast and several locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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