Leave Services Representative
3 months ago
Overview:
Job Summary:
Leave Representative works in a call center environment acting as the main resource for leave and disability intake, administration, claim processing, and leave education.
Responsibilities:Essential Functions:
- Provide world class customer service in a call center environment receiving both heavy call and email volume acting as Case Manager
- Review and determine eligiblity for leave requests to include Federal FMLA, State level jurisdictions, and company benefits
- Multitask and manage multipule assigned queues while utilizing and reviewing Peoplesoft systems, SalseForce(HRMM), AirSlate, Microsoft Suites, and KTBS Benefits
- Think critically with strong attention to detail to ensure compliances are met to protect the company from risk
- State and Federal Surveys, Reports, and monitor compliances
Qualifications:
Minimum Education and/or Experience:
- 2-3 years experience in a customer service capacity with a concentration in Leave preferred
- Proficient in MS Office
- Knowledge of PeopleSoft preferred
- Knowledge of Saleforce is a plus
Skills/Abilities
- Outstanding customer service skills
- Attention to detail and strong organizational skills
- Excellent Verbal and written communication
- Action oriented and able to prioritize while handling multiple tasks
- Ability to protect and maintain the confidentiality of data
Core Competencies:
- Customer Service
- Build Relationships
- Business Knowledge
- Think critically
- Communicate clearly
- Create accountability
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