Parking Customer Service Representative

4 weeks ago


Hanover, United States Reimagined Parking Full time
Job DescriptionJob DescriptionDescriptionLocation: Near BWI Airport
Address: 7238 Ridge Rd, Hanover, MD 21076
Position: Customer Service Representative
Shifts: Monday-Friday/1:00pm-9:00pm
Hourly Pay: $15
Anything specific to the job: Position is outdoors, Reliable transportation highly preferred  

The CSR (Customer Service Representative) assists the customers that use our services. By periodically communicating with dispatch, you are able to keep the customers informed. Greet the customers and inform them if they just missed a bus, how soon for the next one and if they need any assistance. 
Key Responsibilities
  • Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment. 
  • Responsible for maintaining crowd control and ensuring the safety of customers. 
  • Acting as a fast-moving, courteous company brand ambassador while interacting with guests, communicating company policies, and enforcing regulations. 
  • Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information. 
  • Provide comprehensive service and support for BWI Airport Customers. 
  • Respond to customer inquiries ensuring customers receive timely resolution and accurate information. 
  • Complete and maintain any required paperwork or record keeping methods, 
  • Dresses in the proper uniform and maintains a professional appearance.  
  • Other duties as assigned

Skills, Knowledge and Expertise
  • Must have reliable transportation. 
  • Must be at least 18 years of age. 
  • Ability to work in inclement weather. 
  • 1 year in customer service experience in a high-volume, fast paced environment (ex. retail, call center) preferred. 
  • Strong work ethic and reliability with professionalism and poise.
  • Superior interpersonal, verbal, and written communication skills.  
  • Exceptional oral communication skills. 
  • Strong analytical abilities and sound judgement in decision-making. 
  • Flexibility and adaptability. 
  • Motivated, take initiative and possess strong work ethic. 
  • Ability to respond to customer complaints maintain professionalism at all times. 
  • Conflict resolution. 
  • Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements. 
  • Ability to successfully and consistently achieve individual and departmental service level goals. 
  • Positive, team- oriented attitude and ability to balance independent workload with broader team goals. 

Benefits
  • Comprehensive Medical, Dental, and Vision Plans. 
  • Life and Disability Insurance
  • 401K Plan with Generous Employer Match and Immediate Vesting
  • Vacation and Sick Time 



  • Hanover, Pennsylvania, United States The Parking Spot Full time

    **Job Summary**The Parking Spot is seeking a highly skilled and customer-focused Parking Guest Attendant to join our team. As a Parking Guest Attendant, you will play a vital role in providing exceptional service to our guests, ensuring a seamless and enjoyable experience.**Key Responsibilities:**Welcome and greet each guest in a friendly and professional...


  • Hanover, Pennsylvania, United States The Parking Spot Full time

    Job Summary:The Parking Spot is seeking a highly skilled and experienced Customer Service Team Lead to join our team. As an Assistant Manager, you will play a key role in the day-to-day operations of our facility, ensuring that our customers receive exceptional service and that our employees are trained and equipped to meet the highest standards.Key...


  • Hanover, United States Domino's Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR)Location: 73 S. Main St in Hanover, NHCustomer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or over the phone. You will be the face and voice to Domino's customers as the first...


  • Hanover, Pennsylvania, United States Weis Markets Full time

    Weis Markets is seeking a skilled Service Desk Associate to join our Retail Grocery team.Deliver exceptional customer experiences by providing timely and accurate assistance to customers.Collaborate with management and team members to resolve customer inquiries and concerns.Stay up-to-date on company policies and procedures to ensure seamless customer...


  • Hanover, Pennsylvania, United States KENTUCKY FRIED CHICKEN Full time

    About Our TeamKentucky Fried Chicken is a global fast-food chain with a rich history of success and innovation. Our team is dedicated to providing a world-class guest experience, and we're looking for talented individuals to join our crew.Job SummaryWe're seeking a Customer Service Representative to join our team. As a key member of our crew, you will be...


  • Hanover, United States Lifemark Health Group Full time

    **Customer Service Representative - Cole Harbour Integrated Health Services - pt Health****Dartmouth, NS****Status:** Permanent full-time **Location:** 51 Forest Hills Parkway, Box 16 **Schedule:** Day time hours with some evening shifts **Mandatory requirement:** All Lifemark Health Group employees are required to be fully vaccinated against COVID-19....


  • Hanover, Pennsylvania, United States Weis Markets Full time

    Job Summary:Weis Markets is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and maintaining a clean and organized store environment.Key Responsibilities:Customer Service: Greet...


  • Hanover, United States Steele Auto Group Full time

    ** Customer Service Representative** **Job Category****:** Collision **Requisition Number****:** CUSTO001812 Showing 1 location **Job Details** **Description** Steele Collision is seeking a Collision Customer Service Representative to join our team in Dartmouth, Nova Scotia. As one of Canadas Best Managed Companies, the Steele Auto Group is committed to the...


  • Hanover, Massachusetts, United States Handyman Connection Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Handyman Connection. As a key member of our office support team, you will be responsible for coordinating home improvement projects with our team of skilled craftsmen and customers throughout the South Shore.Key Responsibilities:Coordinate...


  • Hanover, United States Avis Budget Group Full time $16

    Customer Service RepresentativePay: $16.10/hourImmediately hiring! If the idea of spending the day sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist customers in...


  • Hanover, United States U-Haul Full time

    Location: 49 Franks Ln, Hanover, Massachusetts 02339 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul...


  • Hanover, United States Handyman Connection Full time

    Benefits: 401(k) matching Bonus based on performance Competitive salary Fast-paced local office of a Home-Improvement Franchise has an opening for a part-time Customer Service Representative. We are growing rapidly, so we're looking for additional office support to take us to the next level. A bit about us...our customers love us! We have 4.7-star Google...


  • Hanover, United States Handyman Connection Full time

    Responsive recruiter Benefits: 401(k) matching Bonus based on performance Competitive salary Fast-paced local office of a Home-Improvement Franchise has an opening for a part-time Customer Service Representative. We are growing rapidly, so we're looking for additional office support to take us to the next level. A bit about us...our customers love us! We...


  • Hanover Park, United States National Veterinary Associates Full time

    Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and Customer Service Representative, Customer Service, Representative, Retail, Health


  • Hanover, United States Steele Auto Group Full time

    Requisition Number : COLLI005630 Apply now Posted: August 16, 2024 Full-Time Locations Showing 1 location Dartmouth, NS B2W2M3, CAN Description Steele Auto Group is seeking Customer Service Representative to join our team at Portland Street Collision ! As a Customer Service Representative at Steele Collision, you'll be the face of our dealership. Strong...


  • Hanover, United States Aerotek Full time

    Overview: Aerotek has an immediate opening for an ONSITE Customer Service Representative (Intake Compliance Analyst) at the corporate office in Hanover, MD. Compensation: $21.63/hrs (annualized at $45,000) + quarterly bonuses Hours: Monday - Friday |8am - 5pm Essential Functions: Triages all incoming calls regarding new and existing workers compensation...


  • East Hanover, United States Russo Bros Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR) - High Volume Call Center - Full Time!JOIN OUR BUSY TEAM! Russo Bros & Co - A member of the Len the Plumber Heating and Air Family of Companies!! East Hanover NJ Branch locationWe are currently searching for a highly talented Customer Service Representative in New Jersey! Are you someone...


  • East Hanover, United States Russo Bros. & Co. Full time

    Job DescriptionJob DescriptionCustomer Service Representative (CSR) - High Volume Call Center - Full Time!JOIN OUR BUSY TEAM!  Russo Bros & Co - A member of the Len the Plumber Heating and Air Family of Companies!!We are currently searching for a highly talented Customer Service Representative in New Jersey! Are you someone that provides service with a...


  • Hanover Twp, United States Russo Bros. & Co. Full time

    About Russo Bros. & Co.Russo Bros. & Co. is a leading provider of heating and air services, dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Customer Service Representative to join our team.Job SummaryWe are looking for a customer-focused individual to handle high-volume customer calls, provide superior service, and...


  • Hanover Hills, Maryland, United States Hertz Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide top-notch customer service to our...