Director - Transitions

3 days ago

Three Mile Bay, United States WNS Global Services Full time

Company Description WNS (Holdings) Limited (NYSE: WNS) is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services, and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees. Our global footprint spans 16 countries with 61 delivery centers worldwide including in China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Spain, Sri Lanka, Turkey, United Kingdom, and the United States. Job Description Thorough project planning and reporting to clients, internal stakeholders, and transition leaders. Thorough and proactive project review – Risk, Issue, escalation, and milestone management. Identify areas for efficiency improvement and implement the same. Build close rapport with key internal stakeholders and clients. Manage project escalations and conflicts in projects. Mentor and coach direct reports to aid in their development. Strong focus on positive transition outcomes: Project Financials (people, technology, infrastructure, etc.) - balance risks with speed of execution. Customer Experience – understand client needs, wants, and expectations and manage them effectively. Metrics Delivery – Setup metric deliverables and reporting effectively to ensure visibility and achievement of goals from day 1 of go-live. Required to lead multiple initiatives/projects concurrently (where applicable) Compliance and continuous improvement to the WNS Transition Methodology. Respond to RFI/RFPs along with the solutions team. Able to take on additional responsibilities in the transition function (e.g. capability building). Qualifications Matric. Excellent project management skills applied to a wide range and number of project types, complexities, domains, and geographies. Self-starter, independent, initiator, strong organizational, presentation, interpersonal, and consultative skills are a must. Strong CRM skills. Deep understanding of the different aspects of BPO business – QA, MIS, SLA, Base-lining, etc. PMP or other project management certification is a plus. Knowledge and/or experience or certifications in Six Sigma or Green belt/black belt is a plus. Supplemental: Maintaining an established work schedule and strong work ethic. Very strong analytical, planning, organizational, and time management skills. Strong research skills including gathering and analyzing data from multiple sources. Effective reporting and documentation skills. Ability to maintain discretion and confidentiality. Working in a cross-functional team and environment. Financial acumen. Interpreting and applying rules, regulations, policies, and procedures. Technology and system orientation. Effective in using interpersonal and communication skills including tact and diplomacy to network with the entire organization and get things done by building bridges. Effectively using organizational and planning skills with attention to detail and follow-through. Additional Information Ability to work shifts. #J-18808-Ljbffr

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