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Operations Support Specialist

4 months ago

Hialeah, United States PCNA Full time

Who are we?

Polyconcept North America (PCNA) is the industrys biggest and most diverse offering of promotional products and decoration services. Our employees are spread across six locations.

What we offer you

  • Full healthcare and benefits The health and wellness of our employees is important to us, thats why we offer benefits including medical, vision, dental, short-term disability, and more
  • Flexible scheduling
  • 401k Matching
  • Generous Paid Time Off and Holidays
  • PCNA Cares Share Fund - donating to teammates in times of need
Why you will make it your career
  • We value our employees contributions in a collaborative and inclusive work environment
  • Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger
  • As the industry leader for environmental responsibility, sustainability is the key to every decision we make
  • We invest heavily in modernization, operating more efficiently with cutting edge digital technology
Our Values
  • Delight Customers: Treat our customers the way youd like to be treated.
  • Think Team: Work together to get the job done. Be inclusive and collaborative.
  • Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.
  • Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative
  • Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome others input.
Our Businesses

Leeds is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logod apparel for the Canadian and U.S. promotional industries. Trimark sells logod apparel across 6 different categories; Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high quality drinkware categories. Spokes print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs

The Position

JOB SUMMARY:

The candidate will be primarily responsible for coordinating and executing inquiries from customer support teams to confirm the status of an order. The role also includes coordinating work assignments, order audits, departmental reporting, and customer support for the operations department.

FUNDAMENTAL DUTIES:
  • Works with Operations departments - Customer Support, Order Processing, and Production areas to identify an order or customer inquiry status.
  • Communicates with customer support teams by email, telephone, and Microsoft Teams.
  • Receives, tracks, and updates customer requests to assure job quality and on-time delivery of status updates to customers.
  • Expedites and follows up on customer requests in a timely manner.
  • Coordinates and provides photographic images of the decorated product to customer support teams.
  • Gatekeeper for Art Department, facilitating the assignment of work to artists quickly and efficiently as well as responding to inquiries for rush job requests for art file completion.
  • Order audits to verify orders have been accurately processed before being produced by the manufacturing teams.
  • Access and run departmental reports collecting and compiling information for the department to provide daily updates, research, and metric tracking.
  • Provide support to PCNA customer-facing teams for pre-sale/order art-related inquiries through email.
SKILLS AND KNOWLEDGE
  • Great attention to detail and superior organizational skills.
  • Must be proficient in Excel, Teams, and Outlook.Adobe Illustrator, a plus.
  • Ability to work in fast-paced environment while multi-tasking.
  • Effective oral and written communication skills; ability to communicate clearly, concisely and professionally.
  • Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Bi-lingual skills; English and Spanish preferred.
  • Strong work ethic and self-motivated.
  • While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk and hear. The employee occasionally is required to reach with hands and arms and may be required to lift up to 20 pounds.
  • Must be able to work well independently or with others.
  • Ability to positively interact with various departments within the organization.
MINIMUM QUALIFICATIONS REQUIRED:
  • High School Equivalent or GED


Shift - 2pm-10pm once training is completed.

Together we inspire pride

We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience.We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.