Customer Success Manager/VP

4 weeks ago

Houston, United States Argus Media Full time

Description

Customer Success Manager/VP

(Commodity Market Data)

Location: Houston, US.

About Argus

Argus is an independent media organisation with 1,300 staff. It is headquartered in London and has 29 offices in the world’s principal commodity trading and production centres. Argus produces price assessments and analysis of international energy and other commodity markets and offers bespoke consulting services and industry-leading conferences. Companies in 140 countries around the world use Argus data to index physical trade and as benchmarks in financial derivative markets as well as for analysis and planning purposes.

Argus was founded in 1970 and is a privately held UK-registered company. It is owned by employee shareholders, global growth equity firm General Atlantic and Hg, the specialist software and technology services investor. Argus Media is committed to ensuring career and personal growth for all its staff and provides extensive training and career development opportunities, as well as participation in employee-led initiatives, including a women’s network.

We report first-hand on what’s happening globally in the energy space – from hydrogen to coal, crude oil to green ammonia, carbon markets to wind farms. And we do the same for economically vital markets in agriculture, fertilizers, metals and chemicals.

We employ almost 500 journalists worldwide and have 29 offices in Europe, Russia, the Middle East, Africa, South Asia, China, Japan, Singapore and North and South America. Customer Success is vital to our long term growth and the VP of Customer Success Americas plays an important role in driving success for our customers.

What will you be doing?

Leading, expanding, and mentoring the Americas Customer Success team by setting the strategy and prioritizing objectives and key metrics; hiring, training, and developing a world-class team Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, and collaborating across teams to identify and pursue customer growth opportunities Work effectively across the organization with key stakeholders, this will include aligning with Sales around cross-sell and up-sell and focus on selling with a retention focus; align with product and business development about driving product roadmap and align with marketing around driving marketing activities to existing subscribers. Increase efficiency through technology. Oversee the technology adoption process with tools and systems such as the Customer Success dashboards used to track customer health. Identify, evaluate, and execute new business opportunities relating to new price assessments, new products, and improvements to the existing product line Ensure optimum activity levels are delivered as well as meeting Service Level Agreement targets. Educate clients on how to maximize the value they receive from a relationship with Argus Media Be a representation of Argus to our clients, engaging them from the start of the commercial relationship through client visits, energetic feedback, and focusing heavily on client satisfaction Attend and coordinate marketing presence at conferences, events, and dedicated client events

What were looking for in you?

Bachelor’s degree or equivalent Extensive experience within customer success with a proven track record of building and managing a team, directly and remotely. Deep understanding of value drivers in recurring revenue business models Analytical and process-oriented mindset Experience with data subscriptions, consulting services, or commodities in B2B commercial environments. Strong verbal and written communication skills required Demonstrable experience building effective interpersonal relationships internally and externally with key decision-makers The ability to work effectively and collaboratively in a team-oriented environment Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and commercial benefit Well-presented, credible, and able to influence senior executives at large and small firms.

What’s in it for you

Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognises and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success.

Competitive salary with bonus Hybrid work model Flexible working environment Group medical, dental and vision plans Company paid short term and long-term disability and life insurance plan Group 401(k) safe harbour retirement plan with a 6% company match 20 vacation days your first year, up to a maximum of 30 days Subsidized gym membership Extensive internal and external training

For more details about the company and to apply please make sure you upload your CV with a Cover Letter via our website: www.argusmedia.com/en/careers/open-positions

Argus Media is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters If you’d like to view a copy of the company’s affirmative action plan or policy statement, please contact us.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact us. This email is provided exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages sent for this purpose will be returned. Messages sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. #J-18808-Ljbffr

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