Inbound Call Center Specialist

2 weeks ago


Phoenix, United States Grand Canyon Education Full time

Come Grow With Us
- _Must live in or near Maricopa County, AZ_

Grand Canyon Education (GCE) is a rapidly growing educational service company that has long been an industry leader in providing educational, operational and technological support services to the post-secondary education sector. Formerly part of Grand Canyon University (GCU), GCE still works closely with GCU to benefit thousands of students, families and the local inner-city community. We put people first, drive innovation, and do good in the community that we live and work in.

While this position is a Phoenix, AZ based role, we are in a remote status at this time. There may be department meetings or trainings that require in-person attendance.

As an Inbound Call Center Specialist, a typical week might include the following:
- Answers, screen, and route calls from students, prospective students and personnel in a timely and accurate manner.- Enter potential student inquiries into inquiry management database with high quality and attention to detail.- Conduct Live Chat conversations with students and prospective students by responding with professional and accurate responses.- Exhibit a positive, friendly, and outgoing demeanor.-
- Possess a level of communication skills to accurately collect, relay and track information is necessary. Employ reasoning proficiencies to accurately collect, relay and track information as necessary.- Must be dependable, punctual, and customer service oriented. Must be dependable and punctual adhering to schedule; start time, breaks, and lunch to ensure service level is maintained and enhance availability.- Display strong communication skills; aptitude to demonstrate empathy, active listening skills, and clear and concise dialog.- Maintain contact center quality standards; effective call control, verbiage, routing, and customer service to establish meeting or exceeding metrics.- Other duties as assigned.

The role might be right for you if you have:
- High School degree required.- 1-3 years customer service experience within a call center environment.- Ability to type 20 wpm while interacting with callers and system-based tools.- Basic knowledge of Microsoft Office suite.- Strong multitasking skills and ability to navigate in multiple systems.- Possess a level of communication skills to accurately collect, relay and track information is necessary.-
- Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

What we’ll offer in return:
- A career where your work makes a difference in students’ lives.- Opportunity to work from home- Ongoing professional development and growth.- Outstanding benefits and work perks.- Generous PTO starting at 20 business day per year, 11.5 paid Holidays, and Tuition Benefits.- Collaborative and supportive work environment...and more

Compensation is dependent on experience.


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