Call Center Representative

1 week ago


Phoenix, United States Acro Full time

Job Title: Call Center Agent

Client: State Of Arizona

Duration: 3 months contract (Possibility of extension)

Location: 1600 W Monroe St, Phoenix, AZ, 85007 (Fully Remote)

Pay: $20/hr. on w2 /without benefits

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced environment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations.

Skills Required:

Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized

Skills Preferred:

Spanish-speaking preferred.

Experience Required:

The previous two positions should each be at least one consecutive year in a fast-paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

Experience Preferred:

Experience with participating in process improvement Activities.



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