Customer Service Rep II

3 months ago


Portland, United States Patterson Companies Full time

**Customer Service Rep II**

**Primary Location** Portland, Oregon **Job ID** R100434 **Job Summary**

Customer service representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. As a CSR, you will assist the customers in determining their professional needs when receiving or placing telephone calls.

**Essential Functions**

* Responds to inquiries from customers and sales personnel.

* Determines the professional needs of customers when receiving or placing calls.

* Upgrades telephone orders. - Introduces and promotes new products during calls.

* Researches and resolves customer problems relating to the merchandise department.

* Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.

* Expedites credits on merchandise returned from accounts.

* Performs other Customer service representative duties as assigned.

**Job Qualifications**

**Required Qualifications**

* High School Degree or equivalent

* 2 to 5 years of Customer Service Experience

* Exceptional customer service and organizational skills

* Accuracy and strong attention to detail

* Effective verbal, written, and interpersonal communication skills

* Computer Experience and General computer proficiency including knowledge of MS Office

****Preferred Qualifications****

* Proficiency in SAP or related ERP

**Working Conditions**

****Physical Demands****

* Lifting or Carrying, occasional, up to 50 pounds

* Sitting or Standing, majority of work day

****Environmental Factors****

* Operate a computer of other office devices

* Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information

* Reading and sight, requires frequent review of customer information

**Getting Hired**

Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.

**Getting Hired**

Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.

**Corporate Responsibility**

At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, were committed to building strong connections to support the communities we live and work in.


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