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Customer Service Rep II
3 months ago
**Customer Service Rep II**
**Primary Location** Portland, Oregon **Job ID** R100434 **Job Summary**
Customer service representatives are responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. As a CSR, you will assist the customers in determining their professional needs when receiving or placing telephone calls.
**Essential Functions**
* Responds to inquiries from customers and sales personnel.
* Determines the professional needs of customers when receiving or placing calls.
* Upgrades telephone orders. - Introduces and promotes new products during calls.
* Researches and resolves customer problems relating to the merchandise department.
* Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
* Expedites credits on merchandise returned from accounts.
* Performs other Customer service representative duties as assigned.
**Job Qualifications**
**Required Qualifications**
* High School Degree or equivalent
* 2 to 5 years of Customer Service Experience
* Exceptional customer service and organizational skills
* Accuracy and strong attention to detail
* Effective verbal, written, and interpersonal communication skills
* Computer Experience and General computer proficiency including knowledge of MS Office
****Preferred Qualifications****
* Proficiency in SAP or related ERP
**Working Conditions**
****Physical Demands****
* Lifting or Carrying, occasional, up to 50 pounds
* Sitting or Standing, majority of work day
****Environmental Factors****
* Operate a computer of other office devices
* Talking and hearing, position involves frequent communication with customers, inside staff, etc, and requires ability to understand and effectively exchange accurate information
* Reading and sight, requires frequent review of customer information
**Getting Hired**
Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.
**Getting Hired**
Were excited that youre interested in joining Patterson Companies. We offer a wide range of opportunities, and the hiring process may vary based on position.
**Corporate Responsibility**
At Patterson Companies, we measure success by the strength of our relationships with our clients, customers and employees. From working with our partners to bring innovation solutions and provide best-in-class experience to our customers, to supporting employee volunteerism large and small, were committed to building strong connections to support the communities we live and work in.
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