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Patient Service Rep- Lead
2 months ago
Northern Light Mercy Hospital
Department:
Cardiology Clinic
Position is located:
Mercy Medical Office Building
Work Type:
Full Time
Hours Per Week:
40.00
Work Schedule:
Variable
*Sign On Bonus for Eligible Candidates*
Summary:
The Patient Service Rep Lead reports directly to the Patient Service Rep Manager. This position will lead the preparation for and progression of Patient Access related projects through to completion, by providing guidance and direction to Patient Service Rep Lead support staff working on these initiatives. The primary responsibility of this role is to serve as an internal subject matter expert with strong financial healthcare acuity and with an ability to support, track, manage, and champion Patient Access initiatives, sharing results with the Patient Service Rep Manager and other area leaders. Strong communication skills, project management abilities, and a desire to learn and grow, will be fundamental in achieving goals. In addition, this role will serve as a leading resource in the areas of process improvement, organizational development, data gathering, analytics, and research. Effectiveness will be measured in terms of results, commitment to Northern Light Health and the Patient Service Rep team, and customer satisfaction.
Responsibilities:
Duties may be changed or reassigned by the Patient Service leadership or Vice President as needs arise.
Educates, communicates, and provides clear directives to, and working with, the Patient Service Operations team.
Ability to work with Leaders.
Serves as a liaison with other departments, clinical partners, and practice staff. Coordinates communication, prepares presentations, facilitates meetings, and manages Patient Access initiatives to achieve successful outcomes.
Competencies and Skills
Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.
Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.
Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.
Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.
Education
Required High School Diploma/General Educational Development (GED)Associate degree preferred.
Working Conditions
Need to drive to perform responsible duties.
Lifting, moving and loading less than 20 pounds.
Prolonged periods of sitting.
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