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Customer Service Representative

2 months ago

Portland, United States RemX Full time
Job DescriptionJob Description

RemX is seeking a Customer Service Rep in the Portland, OR area

**SHIFT HOURS: 7 AM – 4 PM**

Responsibilities:

  • Answering of phones professionally and timely
  • Answering and responding to e-mail requests timely
  • Turn quotes around within 30 minutes
  • Distribute customer/agent/station requests for follow up when needed
  • Other requests needing attention but not limited to; customer returns, alternate phone numbers, address changes, dock check requests, hard copy POD requests, third party pickup requests, trace note requests
  • Accurately complete entry of pickup/quote information
  • Ensure routing/dispatch is aware of any special instructions/cut offs
  • Tracking and tracing of shipments
  • Communicating to customers and sales regarding issues
  • Research of shipments for Corporate requests/reports
  • Understanding TSA regulations
  • Support other departments when needed (routing, dispatch, inbound)
  • Other duties assigned deemed necessary by the Customer Service Supervisor

Qualifications:

  • High School Diploma or equivalent
  • 2-years basic customer service experience and or 2-years of industry experience
  • Certifications, if applicable
  • Must be able to type accurately at least 35 WPM
  • Intermediate level Excel and Word
  • Excellent written and verbal skills
  • Ability to manage deadlines
  • Able to work overtime and weekend on call rotations

As a RemX Customer Service Rep We Offer You:

  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work
  • FREE ONLINE skills training
  • Contract-to-Hire Opportunity

Find A Job That Works for You

Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you

Company DescriptionRemX is the professional staffing division of Employbridge, America’s Leading Workforce Specialist.

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We offer a variety of staffing solutions, including:

Temporary, temp-to-hire, direct hire
Independent contract placements
Executive search
Managed staffing and outsourced workforce solutionsCompany DescriptionRemX is the professional staffing division of Employbridge, America’s Leading Workforce Specialist.\r
\r
When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r
\r
We offer a variety of staffing solutions, including:\r
\r
Temporary, temp-to-hire, direct hire\r
Independent contract placements\r
Executive search\r
Managed staffing and outsourced workforce solutions