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Supervisor Patient Service

2 months ago

Lancaster, United States Penn Medicine Lancaster General Health Full time
Company
This position is a mix of first and second shifts. Shifts are 4am to 3pm, 630am to 530pm, and 1030am to 9pm. Position requires working every other weekend and every other holiday.
Penn Medicine Home Health

Summary

POSITION SUMMARY: Supervises the assembly of patient trays, their distribution and collection, and their disassembly. Assures quality, sanitation and safety standards are maintained. Enforces policies and procedures. Performs administrative and clerical duties. Assists in the assembly of meals for Meals-On-Wheels Program.

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:
  • Supervise the daily functions of the patient food services.
  • Supervise Patient Care Hosts/Food Service employees on a daily basis including, evaluating, performance, ensuring core competencies, disciplining, training, etc.
  • Conduct on a monthly basis 100% of the patient satisfaction surveys, test trays, hostess therapeutics, HS snack checks, pager checks, PCH side work checks, and pantry checks.
  • Supervise the operation of tray line ensuring compliance with policies, procedures, rules and regulations, etc.
  • Manage kitchen function; overseeing cooks, patient care host/hostess, cashiers, utility, etc in the absence of senior management.
  • Actively help in preparing staff, facility, and equipment for surveys (State Department of Health, JCAHO, etc).
  • Respond to patient/customer complaints and follow up with event reports.
  • Ensure adequate supplies for the department such as tube feedings and dietary supplements.
  • Retrieve diet orders for all meals and snacks and sort them by each individual unit.
  • Enter the meal charges daily for guest meals and outpatient trays.
  • Manage the time and attendance process for all PCH and supervisor and checking for accuracy at the end of each pay period.
  • Supervise the opening and closing of the kitchen on a daily basis.
  • Prepares work schedule, making adjustments as needed.
  • Provides orientation and training for personnel and work area meetings.
  • •Supervises assigned personnel in the performance of their duties. Assures standards are maintained and policies and procedures followed.
  • Checks food temperatures and equipment prior to and during tray assembly to make sure food is maintained at safe and desirable temperatures.
  • •Maintains established tray assembly time schedule and checks trays to assure standards of appearance and accuracy are maintained.
  • •Participates in the assembly of meals for the Meals-On-Wheels Program and maintains records of clients and meals provided.
  • Inspects the department at the end of work shift and documents information on Daily Supervisor Report.
SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:
  • Performs clerical duties associated with the maintenance of diet records.
  • Visits patients to obtain information and comments as to quality of service being provided.
JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:
  • High School diploma or GED
  • One (1) year of supervisory/scheduling experience
  • Two (2) years of sanitation experience
  • One (1) year of experience in nutrition
PREFERRED QUALIFICATIONS:
  • One (1) year of customer relations experience
  • Two (2) years experience in patient food service
COGNITIVE REQUIREMENTS

ATTENTION/CONCENTRATION - The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others:
  • The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
NEW LEARNING AND MEMORY - The following level of ability is essential for the jobholder to learn and retain material:
  • The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions in mandatory.
PROBLEM SOLVING, REASONING AND CREATIVE THINKING - The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought:
  • The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
TEMPERAMENTS: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act:

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Creativity, feelings or ideas: Ability to adapt to situations involving the interpretation of feelings, ideas, or facts in terms of personal viewpoint; to use creativity, self-expression, or imagination.

Influencing others: Ability to influence people in their opinions, attitudes or judgments about ideas or things; to motivate, convince or negotiate.

Working within tolerances, set limits or standards: Ability to adapt to situations requiring the precise attainment of set limits, tolerances, or standards; to be precise, thorough, exacting, or meticulous in regard to material worked; or in activities such as numerical determinations, record preparation, or inspecting.

Performing under stressful conditions: Ability to perform under stress when confronted with emergency, critical, unusual, or dangerous situations, or in situations in which working speed and sustained attention are critical aspects of the job. Is subject to danger or risk, or to tension as a regular, consistent part of the job.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Planning and control: Ability to identify task requirements and monitor progress toward accomplishment.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: conveyors, warmer unit, refrigerated units, freezer units, dish machine, pot machine, elevators, lifts, telephone, calculator, scale, utensils, thermometer

Software: e-mail

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement:
  • Sit: Occasionally
  • Stand: Frequently
  • Walk: Frequently
  • Bend: Rarely
  • Push: Frequently
  • Pull: Frequently
  • Kneel/Squat: Rarely
  • Reach: Frequently
  • Twist: Rarely
  • Balance: Rarely
  • Climb: Rarely
Lifting: Degree of physical exertion is:

Light, exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:
  • Vision
  • Hearing
PHYSICAL ENVIRONMENT

WORKING CONDITIONS: Position involves exposure to the following harmful elements:
  • Extreme Noise Levels
  • High Pressure Steam/Gas
  • Moving/Rotating Machinery
Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:
  • Medical, Dental, Vision and on-site Pharmacy plans to meet individual and family needs
  • 100% Tuition Assistance at Pennsylvania College of Health Sciences (role dependent)
  • Flexible Spending and Health Savings Accounts (FSA & HSA) to further reduce taxable income and empower your healthcare choices
  • Retirement Plan savings (403b) with employer match and annual employer contribution
  • Employer paid Short & Long Term Disability and Life Insurance
  • Employee Assistance Program (EAP) and other Wellness incentives

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTHis not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTHvia-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTHas a result of the referral or through other means.