Patient Access Representative
3 months ago
Performs a variety of functionswithin the Patient Access Department related to accurate and timely collectionof patient demographic information, insurance verification, co-pay collection,and determining and obtaining applicable signatures. Understands the importanceNorth Country Healthcare places on providing exemplary customer service.Understands and applies relevant legal concepts (e.g. confidentiality, patientrights, etc.) Completes other tasks asassigned by Patient Access management.
Essential Functions:
- Functions as primaryreceptionist for all incoming patients to the department
- Maintains excellent customerservice skills, recognizing the needs of patients, families, and visitors, aswell as co-workers and other staff
- Check patients in and out fortheir appointments. Prints the visit summary and appointment cards asnecessary
- Enters all required data intothe appropriate electronic medical record modules, verifies demographic andinsurance information, and revises it as necessary
- Reviews orders for accuracyand completeness as necessary
- Places patients on the ED Trackingboard and monitors for active orders as needed
- Responsible for making statuschanges for patients based on ADT orders in some areas
- Utilizes AccuReg software toverify insurance coverage and registration accuracy, making changes andnotifying other departments, as necessary
- Obtains and witnessesappropriate signatures on consent to treat and all required documentation (i.e.IMM, ABN, etc.)
- Scans all insurance cards(front and back). Obtains/scans relevant documents for the medical record
- Refers possible paymentproblems to the appropriate financial counselor
- Collects payments forservices or co-payments from patients as required, following EMTALA regulationsfor emergency department patients
- Reconciliation of cash drawer
- Attaches referral/ARM toappointments as needed
- Handles all incoming phonecalls to the department, paging responsibilities for the hospital and paging ofon call staff as needed per facility
- Monitors all alarms and security cameras,paging using the emergency code system as needed
- Proactively utilizes slowperiods in a creative and business minded manner, performing tasks such asorganizing, sorting, reviewing own registrations for accuracy, aiding acoworker, cross training, etc
- Performs additional duties as assigned
- Adheres to facility Values, ServiceExcellence, and Standards of Excellence
Essential Qualifications: High School Diploma or equivalent. Good communication and customer service skillswith a pleasant, clear speaking voice. Must have good organizational skillswith the ability to prioritize workload. One (1) year of hospital or health careexperience in registration or business office environment preferred. Mustdemonstrate knowledge and use of applicable software applications. Knowledge ofmedical terminology and insurance preferred.
About WMC:
The major strength of Weeks Medical Center is found in the ability of our physicians and staff to offer extensive services utilizing state-of-the-art technology while maintaining the personalized care of a community hospital. Weeks is a 25-bed critical access hospital offering medical, surgical, and intensive care services. In addition, a wide variety of outpatient services are available, including cardiac and physical rehabilitation; a fully-staffed oncology department; 24-hour emergency care; a fully equipped laboratory; and an extensive radiology department. Weeks is blessed with strong leadership and a dedicated community that allows us to meet the ever-changing requirements of today's healthcare environment.
About North Country Healthcare (NHC):
North Country Healthcare is a non-profit affiliation of fourmedical facilities, Androscoggin Valley Hospital, North Country Home Health& Hospice Agency, Upper Connecticut Valley Hospital, and Weeks MedicalCenter, located in the White Mountains Region of New Hampshire. NCH includesnumerous physicians and medical providers at multiple locations. This leadingcomprehensive healthcare network which employs hundreds of highly-trainedindividuals delivers integrated patient care through three community hospitals,specialty clinics, and home health and hospice services. NCH remains committedto the health and well-being of the communities we serve.
North Country Healthcare is an equal-opportunity employer.Qualified applicants will receive consideration for employment without regardto race, color, religion, sex, sexual orientation, gender identity, nationalorigin, disability, or protected veteran status.
If you require a reasonable accommodation in completing thisapplication, interviewing, completing any pre-employment testing, or otherwiseparticipating in the employee selection process, please direct your inquiriesto the Human Resources department at the affiliate to which you are applying.
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