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Guest Service Agent

2 months ago

Green Bay, United States StepStone Hospitality Full time

Job Type

Full-time

Description

•Register and assign rooms to guests.

•Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

•Keep record of room availability and rate.

•Compute bill, collect payment, and make change for guests.

•Make, confirm, and cancel reservations via all communication avenues.

•Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

•Make reservation, transportation, or entertainment reservations for guest.

•Deposit guest valuables in hotel safe deposit box.

Requirements

Ability to accurately use various office software

Have a full working knowledge in hotel setting

Ability to accurately report information.

Attend required meetings.

Pushing, bending, stooping, upward reaching, manual dexterity.•Hearing, writing, typing.

We are an Equal Opportunity Employer.