Customer Success Manager

1 month ago

Philadelphia, United States FreedomPay Full time

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay's robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Main Job Responsibilities (including but not limited to)

    • Assess/evaluate client needs through weekly calls and daily email correspondence
    • Ensure client satisfaction through follow-up, responsiveness, and thorough communication
    • Responsible for managing client expectations across all aspects of the relationship and overall client life cycle
    • Ability to manage and distinguish between production support items and development/enhancement requests, and work with appropriate teams internally to address
    • Ability to manage multiple clients and projects/tasks simultaneously
    • Ability to command a group of individuals in a room quickly and be assertive in a public environment
    • Strong internal communication skills including ability to work with all levels of the organization (Executive team, IT, Sales, Marketing, Operations and Finance)
    • Ability to work in an entrepreneurial environment in a team and individuallyResponsible for maintaining product knowledge, implementing new client sites and understanding/explaining technical solutions
Basic Qualifications:
    • Bachelor's degree in business/ technology preferred, or equivalent experience.
    • 3+ years of relevant work experience in a customer-facing role in Customer Success, Account Management, or strategic consulting role managing mid-tier and/or enterprise level accounts.
Recommended Skills and Experience:
    • Strong communication and presentation skills with proven leadership in customer engagement scenarios.
    • Capable of understanding business requirements and guiding customers toward best practices and actionable steps.
    • Experience working at a SaaS company
    • Demonstrated success in planning and delivering engagements, problem-solving, and collaborating across teams.
    • Background in hospitality, food and beverage, or gaming operations is preferred.
    • Excellent time management, organizational, and troubleshooting skills.
    • Self-starter with strong interpersonal and presentation skills.
    • Familiarity with relevant software and computer applications.
    • Flexibility for up to 15% travel.


As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer, including Disability/Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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