Customer Success Coordinator

7 days ago

Philadelphia, United States WarriorBabe Full time
Why WarriorBabe?

At WarriorBabe, we believe in the power of dedication and personal growth. You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish. Together, we are on a mission to transform lives and create a community that thrives on empowerment.

Offering personalized macronutrient plans and workout programming, WarriorBabe ensures each woman's unique needs are met. With one-on-one coaching, a dedicated mobile app, and a vibrant online community, WarriorBabe provides the tools and support necessary for lasting success. Ideal for women of all ages and fitness levels, WarriorBabe adapts to ensure continuous progress and achievement of fitness goals.

Our Mission

Help 100,000 women regain their personal power and feel confident in their skin

About the role

WarriorBabe is looking for a high-energy, customer focused, and dedicated Client Success Coordinator to join our team Our ideal candidate is someone who has knowledge of the WarriorBabe products, specifically the WarriorBabe VIP Program, and is passionate about helping women of all ages begin and continue their fitness journeys.

As a Customer Success Coordinator, you will be the driving force behind our customers' triumphs. Your deep knowledge of our transformative products, especially the acclaimed WarriorBabe VIP Program, will enable you to guide and inspire women at every step. This role is pivotal in building strong connections with both new and established customers, making it one of the most crucial touch points in our organization.

What you'll do

Reporting to the Customer Success Manager, the Customer Success Coordinator at WarriorBabe is an employee who works directly with the WarriorBabe Leadership Team and is the primary point of contact for each new VIP client after the sales process. Clients are at the height of their motivation when they begin the onboarding process so consistently delivering a client-centric experience is crucial. This is a role that is heavily-focused on greeting new clients and answering questions in a timely and accurate way. Performance in this role is based on client satisfaction and onboarding velocity, as well as the Coordinator's responsiveness, product knowledge, and client-first initiatives. To be successful in this role, you will need to be an expert of WarriorBabe. There is a proven process with onboarding clients in place, and it is important that the current process is fulfilled and innovation is applied as needed to improve the client concierge experience.

In summary, the WarriorBabe Client Success Coordinator is expected to:

  • Support coach-client assignments as part of the welcome call cadence for all new VIP clients with oversight from the Customer Success Manager
  • Field general how-to questions about the program and onboarding requirements post-sale (received via email, phone, and text messages, primarily)
  • Work closely with the internal WarriorBabe team to support any client issues and escalations

Qualifications

  • Extensive Customer Service Background: We are seeking candidates with a remarkable track record of 3-5+ years in customer service, preferably with experience in client success. Your demonstrated expertise in understanding and meeting customer needs will set you apart.
  • Exceptional Communication Skills: As a Client Success Manager, effective communication is paramount. Your ability to articulate ideas clearly, both verbally and in writing, will be instrumental in building strong relationships with our valued customers. Showcasing your expertise in conveying information with clarity, empathy, and professionalism is essential.
  • Proficiency in CRM and Project Management Tools: A solid understanding of Customer Relationship Management (CRM) systems and project management tools is a significant advantage. Your familiarity with leveraging technology to streamline processes, track customer interactions, and drive efficient outcomes will enhance your success in this role.
  • Strong Multitasking and Time-Management Abilities: Managing multiple priorities with finesse is crucial in this fast-paced environment. Your exceptional multitasking skills will enable you to handle various customer demands simultaneously while ensuring timely and accurate resolution. Exhibiting top-notch time-management skills will showcase your ability to meet deadlines and exceed expectations consistently.

Mandatory position requirements:

  • Availability: Ideally, our perfect candidate lives on the west coast and/or can accommodate evening hours (Monday through Friday until 9pm PST/12am EST) and Saturday availability (between 7am-3pm PST/10am-6pm EST)
  • Attendance on our monthly All Hands Meeting with the entire WarriorBabe company (the first Tuesday of each month)
  • Attendance on a weekly customer support and operations meeting; weekly attendance on customer success team huddles

Note: At this time, WarriorBabe is not able to support employment for residents of the state of California.

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