Accounts/Customer Success Manager

5 months ago

Philadelphia, United States Impilo Full time
Role Summary:

We are seeking an experienced Account Manager who will play a crucial role in developing and maintaining strong relationships with our key customers and stakeholders. The ideal candidate will have a proven track record in account management and/or customer success, preferably in the healthcare tech industries, SaaS and/or an understanding of the challenges and opportunities in remote patient monitoring. Experience at a new or growing startup is also a plus.

Key Responsibilities:
  • Develop, manage and grow strong, long-lasting customer relationships with assigned accounts and contacts at all levels
  • Act as the main point of contact and manage all aspects of assigned accounts.
  • Understand the specific needs and objectives of customers and their patients and stakeholders and liaise with our product, operational and support teams to tailor services and solutions effectively.
  • Drive the adoption and integration of our products by providing ongoing support and education to clients.
  • Monitor and analyze customer's usage of our product and ensure client satisfaction and retention.
  • Negotiate contracts and close agreements, ensuring all client needs are met.
  • Prepare regular reports on account status, and provide actionable insights to internal stakeholders.
  • Stay up-to-date on and contribute to the evolution of new features and products, ensuring you can effectively communicate and train on any updates to clients.
  • Understand Impilo processes and products in order to remain the expert to the customer
  • Identify opportunities to grow business relationships within existing accounts.
  • Collaborate with the sales team to identify and grow opportunities
Requirements:
  • Bachelor's degree in Business Administration, Health Administration, or related field.
  • 2+ years of account management or relevant experience, preferably in the healthcare, SaaS or tech sectors.
  • Strong understanding of digital health technologies, remote patient monitoring and their impact on healthcare delivery.
  • Exceptional interpersonal skills with an aptitude for building relationships and sales and negotiation with professionals of all organizational levels.
  • Excellent listening, negotiation, and presentation abilities.
  • Strong verbal and written communication skills.
  • High degree of professionalism and ethical understanding, particularly in handling confidential information.
  • Ability to work independently in a fast-paced startup environment.
  • Willingness to travel as needed to meet clients, attend conferences, and enhance business relationships.
What We Offer:
  • A role at the forefront of the digital health industry with the opportunity to impact lives positively.
  • A dynamic, innovative, and supportive environment to grow your career.
  • Competitive salary and benefits package.

  • Customer Success Manager

    3 weeks ago

    Philadelphia, United States Semrush Inc Full time

    Hi there!We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don‘t miss your chance. This is our CSM - Enterprise role for those who can find a common language with anyone in the world. We are looking for an experienced Customer Success Manager to manage a book of business of large...

  • Senior Customer Success Manager

    4 weeks ago

    Philadelphia, United States Odessa Full time

    Job Description About Odessa: Odessa is a U.S. company with offices in Philadelphia, USA and Bangalore, India. Our leasing solutions power a client base comprised of leading global financial institutions that operate across market segments. We transform bold ideas into breakthrough outcomes for clients that drive the economy through equipment and fleet...

  • Customer Success Manager

    1 month ago

    Philadelphia, United States Foodhub Full time

    About the Company: Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venues, online order, delivery, and POS businesses, giving them a multi-solution tech stack to drive their business forward...

  • Customer Success Manager

    2 months ago

    Philadelphia, United States Food Hub Full time

    Job Description The Customer Success Manager's main purpose is to act as a first point of contact for our key partners and clients, working to resolve any issues and queries to the best of their ability, escalating more complex issues internally to ensure of quick resolve, and most importantly, onboarding our new partners and clients efficiently and...

  • Customer Success Manager

    1 month ago

    Philadelphia, United States FreedomPay Full time

    The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of...

  • Customer Success Manager

    3 hours ago

    Philadelphia, United States Auctane Full time

    About us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more...

  • Enterprise Customer Success Manager

    6 hours ago

    Philadelphia, United States LearnUpon Limited Full time

    LearnUpon is looking for an Enterprise Customer Success Manager to join our team in Philadelphia. LearnUpon is looking for an Enterprise Customer Success Manager to join our team in our offices in Philadelphia or Salt Lake City. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their...

  • Enterprise Customer Success Manager

    4 weeks ago

    Philadelphia, United States LearnUpon Limited Full time

    LearnUpon is looking for an Enterprise Customer Success Manager to join our team in Philadelphia. LearnUpon is looking for an Enterprise Customer Success Manager to join our team in our offices in Philadelphia or Salt Lake City. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their...

  • Senior Customer Success Manager

    4 weeks ago

    Philadelphia, United States Clarivate PLC Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is...

  • Senior Customer Success Manager

    3 weeks ago

    Philadelphia, United States Clarivate Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is...

  • Senior Customer Success Manager

    3 weeks ago

    Philadelphia, United States Clarivate Analytics US LLC Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is...

  • Customer Success Manager, Enterprise

    7 hours ago

    Philadelphia, United States SEMrush Full time

    Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don't miss your chance. This is our CSM - Enterprise role for those who can find a common language with anyone in the world. We are looking for an experienced Customer Success Manager to manage a book of business of large...

  • Senior Customer Success Manager

    3 weeks ago

    Philadelphia, United States Clarivate, plc Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is nec Manager, Product Management, Customer, Senior, Solutions, Client Relations, Technology

  • Operations/Customer Success Manager

    5 hours ago

    Philadelphia, United States OPS Security Group Full time

    Compensation and Benefits 3 Medical Plan Choices for full medical coverage Optional Health Savings Account Vision Dental 401K with employer matching dollar for dollar match from 1-3%, 50% Employer Match on 4-5% Paid parental leave (4 weeks) 120 hours ESSL Paid training Defined vertical mobility and promotion opportunity Job Title: Customer Success...

  • Customer Success Associate

    1 week ago

    Philadelphia, United States Respage Full time

    This role is ONLY open to candidates residing in the following states: DE, NJ, and PA.Customer Success AssociateDo you have a reputation for being the problem solver in the bunch? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative...

  • Customer Success Manager, Enterprise

    5 hours ago

    Philadelphia, United States SEMrush Full time

    Hi there! We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don't miss your chance. This is our Customer Success Manager, Enterprise (Brazil and US Markets) role for those who can find a common language with anyone in the world. For this role, we are looking for an experienced...

  • Customer Success Coordinator

    1 week ago

    Philadelphia, United States WarriorBabe Full time

    Why WarriorBabe?At WarriorBabe, we believe in the power of dedication and personal growth. You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish. Together, we are on a mission to transform lives and create a community that thrives on empowerment.Offering personalized macronutrient plans and workout...

  • Customer Success Coordinator

    7 days ago

    Philadelphia, United States WarriorBabe Full time

    Why WarriorBabe?At WarriorBabe, we believe in the power of dedication and personal growth. You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish. Together, we are on a mission to transform lives and create a community that thrives on empowerment.Offering personalized macronutrient plans and workout...

  • Senior Customer Success Manager

    2 weeks ago

    Philadelphia, United States Clarivate PLC Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is...

  • Field Customer Success Manager

    3 weeks ago

    Philadelphia, United States Auctane Full time

    About us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more...