Customer Success Associate

1 week ago

Philadelphia, United States Respage Full time
This role is ONLY open to candidates residing in the following states: DE, NJ, and PA.

Customer Success Associate

Do you have a reputation for being the problem solver in the bunch? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Respage's Customer Success team would like to talk to you

A Day in the Life

As a Customer Success Associate, you will work to ensure that our customers at the multi-family property level understand, effectively, and efficiently use our products. You understand all the ins and outs of our product and the service we provide and go above and beyond to delight our customers and solve their problems. You will communicate with customers primarily through email, chat, and phone utilizing a variety of SaaS tools to navigate customer accounts, research and review policies and communicate effective solutions. In addition to solving problems and educating customers, you will play a key role in configuring client subscription orders. This position affords a lot of opportunities to effect change and make a significant impact within Respage. The ideal candidate will be comfortable in an environment that values self-starters (no micro-management), is multifaceted, feedback, and initiative driven.

Your key responsibilities
  • Providing post-sales customer training, technical and operational support
  • Providing prompt and efficient support by engaging directly with customers via phone, chat, and email
  • Working with other teams/departments to ensure a consistent and high-quality level of support
  • Proactively reaching out to customers to increase product adoption and usage through webinar trainings and recorded videos
  • Working with customers to understand product use to resolve their issues, and maximize their investments
  • Following existing procedures and checklists, and developing new ones

Desired skills and experience
  • You have 2+ years of customer support experience in a software development or SaaS environment
  • You are an excellent problem solver. You pay attention to the smallest detail and ask the right questions
  • You have experience with CRM software
  • You are action-oriented, self-disciplined, and organized
  • You take ownership of the work you do
  • You have excellent written and verbal communication skills and can relay information clearly, thoughtfully, and concisely
  • You have previous experience training clients on how to successfully use software/services
  • Strong technical aptitude
  • Engaging personality as this job will be client-facing

Bonus points
  • 1+ years of technical SaaS environment product support experience
  • You have experience providing support in a multi-family property management environment

Respage is a fast-paced, fully remote environment that provides the opportunity to grow and advance your career. You will work for an organization that has been continuously identified as one of the Best Places to Work in Philadelphia and the multifamily industry. We are also growing quickly: we've made the Inc. 5000 Fastest Growing Private Companies in America four times. Our competitive compensation package includes a base salary, phone and internet allowance, PTO, healthcare, profit sharing, and 401K with a generous match.Learn More

  • Customer Success Liaison

    2 weeks ago

    Philadelphia, Pennsylvania, United States Gratz Pilates Full time

    About the Role:This full-time position offers a competitive salary of $45,000 - $55,000 per annum, depending on experience. As a Customer Success Associate, you will be responsible for providing world-class support to customers through phone, email, and chat.

  • Customer Success Specialist

    2 months ago

    Philadelphia, United States Gratz Pilates Full time

    Job Title: Customer Success Location Onsite: Philadelphia Job Type: Full-Time About Us: Gratz Industries stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our...

  • Customer Success Specialist

    2 months ago

    Philadelphia, United States Gratz Pilates Full time

    Job Title: Customer SuccessLocation Onsite: PhiladelphiaJob Type: Full-TimeAbout Us: Gratz Industries stands as a cornerstone in the world of Pilates, with a rich history spanning back to the 1960s. Renowned for our commitment to premier manufacturing, we have been steadfast in upholding the legacy and integrity of Joseph Pilates' original designs. Our...

  • Customer Success Coordinator

    1 week ago

    Philadelphia, United States WarriorBabe Full time

    Why WarriorBabe?At WarriorBabe, we believe in the power of dedication and personal growth. You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish. Together, we are on a mission to transform lives and create a community that thrives on empowerment.Offering personalized macronutrient plans and workout...

  • Customer Success Coordinator

    7 days ago

    Philadelphia, United States WarriorBabe Full time

    Why WarriorBabe?At WarriorBabe, we believe in the power of dedication and personal growth. You'll be surrounded by a vibrant team that shares your passion for fitness and helping women flourish. Together, we are on a mission to transform lives and create a community that thrives on empowerment.Offering personalized macronutrient plans and workout...

  • Customer Success Associate- Philadelphia, PA

    3 weeks ago

    Philadelphia, United States Stryker Corporation Full time

    Assist in driving revenue focused on legacy products with the selling, marketing and promotion of Stryker Sage. In addition, this role will work closely with the Sales team in the region to help organically grow our business, in-service, and educate Associate, Customer Service, Sales Leader, Project Management, Sales Representative, Manufacturing, Retail,...

  • Customer Success Manager

    2 months ago

    Philadelphia, United States Food Hub Full time

    Job Description The Customer Success Manager's main purpose is to act as a first point of contact for our key partners and clients, working to resolve any issues and queries to the best of their ability, escalating more complex issues internally to ensure of quick resolve, and most importantly, onboarding our new partners and clients efficiently and...

  • Customer Success Manager

    1 month ago

    Philadelphia, United States Foodhub Full time

    About the Company: Foodhub currently has 30,000+ restaurant, takeaway, stadia, hotel and bar clients in the UK, Ireland, USA, Canada, Nigeria, Grenada and ANZ. Today, Foodhub powers the technology behind many different QSR's, stadia and venues, online order, delivery, and POS businesses, giving them a multi-solution tech stack to drive their business forward...

  • Customer Success Manager

    3 weeks ago

    Philadelphia, United States Semrush Inc Full time

    Hi there!We are Semrush, a global IT company developing our own product - a platform for digital marketers. New stars are born here, so don‘t miss your chance. This is our CSM - Enterprise role for those who can find a common language with anyone in the world. We are looking for an experienced Customer Success Manager to manage a book of business of large...

  • Customer Success Manager

    2 hours ago

    Philadelphia, United States Auctane Full time

    About us At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more...

  • Enterprise Customer Success Manager

    5 hours ago

    Philadelphia, United States LearnUpon Limited Full time

    LearnUpon is looking for an Enterprise Customer Success Manager to join our team in Philadelphia. LearnUpon is looking for an Enterprise Customer Success Manager to join our team in our offices in Philadelphia or Salt Lake City. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their...

  • Enterprise Customer Success Manager

    4 weeks ago

    Philadelphia, United States LearnUpon Limited Full time

    LearnUpon is looking for an Enterprise Customer Success Manager to join our team in Philadelphia. LearnUpon is looking for an Enterprise Customer Success Manager to join our team in our offices in Philadelphia or Salt Lake City. LearnUpon LMS helps organizations train their employees, partners, and customers. Businesses can manage, track, and achieve their...

  • Customer Success Manager

    1 month ago

    Philadelphia, United States FreedomPay Full time

    The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of...

  • Senior Customer Success Manager

    4 weeks ago

    Philadelphia, United States Odessa Full time

    Job Description About Odessa: Odessa is a U.S. company with offices in Philadelphia, USA and Bangalore, India. Our leasing solutions power a client base comprised of leading global financial institutions that operate across market segments. We transform bold ideas into breakthrough outcomes for clients that drive the economy through equipment and fleet...

  • Senior Customer Success Manager

    4 weeks ago

    Philadelphia, United States Clarivate PLC Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is...

  • Senior Customer Success Manager

    3 weeks ago

    Philadelphia, United States Clarivate, plc Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is nec Manager, Product Management, Customer, Senior, Solutions, Client Relations, Technology

  • Customer Success Team Lead

    3 weeks ago

    Philadelphia, Pennsylvania, United States IncentFit Full time

    About UsWe're a technology-driven company dedicated to empowering employees and organizations to prioritize their well-being. Our innovative approach helps employers create a culture that values health and productivity.Salary RangeWe offer a competitive salary of $85,000 - $100,000 per year, commensurate with experience.Job DescriptionWe're seeking an...

  • Senior Customer Success Manager

    3 weeks ago

    Philadelphia, United States Clarivate Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is...

  • Senior Customer Success Manager

    3 weeks ago

    Philadelphia, United States Clarivate Analytics US LLC Full time

    The primary responsibility of the Senior Customer Success Manager is to ensure renewal of subscription licenses through driving implementation and usage of all Clarivate Life Science solutions. A working familiarity with each Clarivate service is necessary. The ability to work independently as well as in a collaborative, cross-functional team environment is...

  • Customer Support Associate

    8 months ago

    Philadelphia, United States SI Busineess Solutions Full time

    Allow your career to flourish with our incomparable upbeat supportive team atmosphere! We are a customer-centric, family-focused company with a relentless drive to deliver exceptional value to our clients. Our mission is to build engaged, lifelong relationships, and put our customers at the heart of everything we do. We strive to propel revenue and build...