Customer Care Representative

4 months ago


Lenexa, United States Navy Times Full time

Customer Care Representative At a glance Location: US-KS-Lenexa Posted: 01/27/2022 Closing: 02/26/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description **Start date: 1/10 -**

**Training hours: 8am-5pm CST**

**Work Schedule: M-F 9am-5:30pm, 10am-6:30am, 10:30am-7pm, and/or 12:30pm-9pm w/ rotating weekend**

**100% attendance is required for the first 60-90 days**

**Job Summary**

Handle all inbound customer contacts received by telephone. Place outbound calls to clients in accordance with call log procedures and policies.

**Principal Duties:**

Handles all customer inquiries received by telephone regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service

Report laboratory results to clients and patients using established protocols

Document reporting or call history in required format and maintain complete and accurate records

Contact the client to resolve routine matters related to patient testing and result reporting

Provides education and guidance to clients about Quest Diagnostics lab processes

Understands the importance of Quality Service and how it is measured

Perform other duties as required to meet the customer requirements

THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.

**Qualifications:**

Education Preferred: Minimum high school diploma or equivalent

Work Experience: Previous medical or customer service background preferred

Other:

Ability to work in a team environment

Strong organizational skills

Demonstrated composure in stressful situations

Demonstrated ability to follow company and department policies and procedures

Demonstrated ability to operate basic office equipment and utilize proficient computer skills

Demonstrated Integrity and a commitment to values

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.

Customer Care Representative



  • Lenexa, United States Navy Times Full time

    Customer Care Representative - Lenexa, KS At a glance Location: US-KS-Lenexa Posted: 01/27/2022 Closing: 02/26/2022 Degree: Not Specified Type: Full-Time Experience: Not Specified Job description **Start date: 3/7 - 40 Hours a week, working hours would be between 7:00 AM 6:00 PM CST w/ rotational weekend - 100% attendance is required for the first 60 days....


  • Lenexa, United States Renewal By Andersen Full time

    Job Details PURPOSE: The Customer Care Representative role will focus on providing customer service for delivery partners/customers. Analyze customer information, identify, and recommend action. Process order/requests. PRIMARY RESPONSIBLITIES: * Responds to customer (homeowner)/delivery partner requests/inquiries. * Processes complex orders/requests, with...


  • Lenexa, United States Quest Diagnostics Incorporated Full time

    Location: Location: Customer Care Representative in Lenexa, KS at Quest Diagnostics **Location:** 9601 Renner Boulevard **Experience:** Not Specified **Job Description** **Start date: 1/10 -** **Training hours: 8am-5pm CST** **Work Schedule: M-F 9am-5:30pm, 10am-6:30am, 10:30am-7pm, and/or 12:30pm-9pm w/ rotating weekend** **100% attendance is required...


  • Lenexa, United States Quest Diagnostics Incorporated Full time

    Location: Location: Customer Care Representative - Lenexa, KS in Lenexa, KS at Quest Diagnostics **Location:** 9601 Renner Boulevard **Experience:** Not Specified **Job Description** **Start date: 3/7 - 40 Hours a week, working hours would be between 7:00 AM 6:00 PM CST w/ rotational weekend - 100% attendance is required for the first 60 days. Spanish...


  • Lenexa, United States ICONMA Full time

    Customer Care Representative I Location: Lenexa, KS Duration: 3 months Description: Summary Demonstrates skill and passion to deliver an exceptional and consistent customer experience of a routine complexity, while utilizing multiple customer communication channels, which may include voice, mail, email, chat, AI related inquiries, etc. Duties and...


  • Lenexa, Kansas, United States Overland Park Regional Medical Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Overland Park Regional Medical Center. As a key member of our patient registration team, you will be responsible for ensuring timely and accurate patient registration, verifying insurance coverage, and providing exceptional customer service.Key...


  • Lenexa, United States Cigna Full time

    Have you heard? Express Scripts is now part of Cigna. Together, weve got big plans. How big, you ask? We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health Customer Service Representative, Customer Service, Representative, Patient Care, Health, Retail, Insurance


  • Lenexa, United States Morgan Hunter Companies Full time

    Our client is in search of a detail-oriented Customer Service Representative to join their team. This role will involve processing customer orders, resolving issues, and ensuring timely delivery for national retailers and key clients. The ideal candi Customer Service Representative, Customer Service, Representative, Retail, Staffing


  • Lenexa, United States Geico - Government Employees Insurance Company Full time

    Customer Service Representative Lenexa, KS - Salary: $20.35 per hour / $41,000 annually When you grow, GEICO grows. And if youre the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow y Customer Service, Customer Service Representative, Representative, Retail, Insurance, Service


  • Lenexa, Kansas, United States eTeam Full time

    About the RoleeTeam is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesSupport assigned client groups by performing routine customer excellence activities.Maintain...


  • Lenexa, Kansas, United States InfuSystem Full time

    About the RoleAt InfuSystem, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer care team, you will be responsible for providing exceptional service to our customers and patients, ensuring their needs are met and exceeded.Key ResponsibilitiesCustomer Account Management: Assign and...


  • Lenexa, Kansas, United States Research Medical Center Full time

    Job SummaryWe are seeking a dedicated and customer-focused individual to join our Food and Nutrition Services team at Research Medical Center. As a Customer Service Representative, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our guests.Key ResponsibilitiesProvide excellent customer service to...


  • Lenexa, Kansas, United States ICONMA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Care Representative I to join our team at ICONMA. As a key member of our client support team, you will play a vital role in delivering exceptional customer service and ensuring the highest level of satisfaction for our clients.Key ResponsibilitiesClient Support: Provide routine complexity...


  • Lenexa, Kansas, United States Andersen Full time

    PurposeThe Customer Care Representative role at Andersen is focused on delivering exceptional customer service to delivery partners and customers. This involves analyzing customer information, identifying solutions, and processing orders with 100% accuracy.Key ResponsibilitiesRespond to customer inquiries and requests in a timely and professional...


  • Lenexa, United States Sizewise Rentals LLC Full time

    ** Position Description** **Customer Service Representative** City **Lenexa** Customer Service Representatives are at the center of our passion for service. We are proud to offer a live person on the end of the line when our customers call. We currently have a need for a full-time Customer Service Representative. Base pay $16.00/per hour - every other...


  • Lenexa, Kansas, United States Quest Diagnostics Incorporated Full time

    Job SummaryAs a Customer Care Representative at Quest Diagnostics Incorporated, you will be responsible for handling all inbound customer contacts received by telephone. This includes placing outbound calls to clients in accordance with call log procedures and policies.Key ResponsibilitiesHandle all customer inquiries received by telephone regarding...


  • Lenexa, Kansas, United States The University of Kansas Health System Full time

    Job SummaryWe are seeking a highly skilled and compassionate Customer Service Representative to join our team at The University of Kansas Health System. As a key member of our Call Center team, you will play a vital role in providing exceptional patient care and ensuring seamless scheduling experiences for our patients.Key ResponsibilitiesRespond to...


  • Lenexa, United States Smith & Loveless Full time

    ** Smith & Loveless Inc.** ** Customer Service Representative** Lenexa, KS 66215 Then apply today and join a continually stable, successful, family-owned business with an eye toward ***Protecting water. Protecting People.*** Smith & Loveless is a design-build manufacturer of wastewater pumping systems and treatment plants for municipalities and industrial...


  • Lenexa, United States eTeam Full time

    Job Title: Client Services - Customer Care Representative ILocation: Lenexa, KS, 66219 (Onsite)Duration: 03 Months + Possible extensionPay rate: $17 - $18 an hour Additional Job Details: The shifts will be between 7am and 6 PM central time, M-F.The training will be set for everyone the same at 8-5.The length of assignment is 90 days Job...


  • Lenexa, Kansas, United States Insight Global Full time

    Customer Account Representative OpportunityA leading company in the Processing Technology industry is seeking a skilled Customer Account Representative to join their team in Lenexa, KS. As a key member of the team, you will be responsible for delivering exceptional customer experiences and driving business growth through proactive account management.Key...