Customer Care Representative

2 months ago


Lenexa, United States Quest Diagnostics Incorporated Full time

Location:

Location:

Customer Care Representative in Lenexa, KS at Quest Diagnostics **Location:**

9601 Renner Boulevard **Experience:**

Not Specified **Job Description**

**Start date: 1/10 -**

**Training hours: 8am-5pm CST**

**Work Schedule: M-F 9am-5:30pm, 10am-6:30am, 10:30am-7pm, and/or 12:30pm-9pm w/ rotating weekend**

**100% attendance is required for the first 60-90 days**

**Job Summary**

Handle all inbound customer contacts received by telephone. Place outbound calls to clients in accordance with call log procedures and policies.

**Principal Duties:**

Handles all customer inquiries received by telephone regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service

Report laboratory results to clients and patients using established protocols

Document reporting or call history in required format and maintain complete and accurate records

Contact the client to resolve routine matters related to patient testing and result reporting

Provides education and guidance to clients about Quest Diagnostics lab processes

Understands the importance of Quality Service and how it is measured

Perform other duties as required to meet the customer requirements

THE ABOVE STATEMENTS DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS IS NOT AN EXHAUSTIVE LIST OF ALL THE DUTIES AND RESPONSIBILITIES THAT AN INCUMBENT MAY BE EXPECTED TO PERFORM.

**Qualifications:**

Education Preferred: Minimum high school diploma or equivalent

Work Experience: Previous medical or customer service background preferred

Other:

Ability to work in a team environment

Strong organizational skills

Demonstrated composure in stressful situations

Demonstrated ability to follow company and department policies and procedures

Demonstrated ability to operate basic office equipment and utilize proficient computer skills

Demonstrated Integrity and a commitment to values

Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity / Citizenship.



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