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E Commerce Manager

2 months ago


Sherman, United States Goodwill Industries of Northeast Texas Full time
Job Title: E-Commerce Manager

Company: Goodwill Industries of Northeast Texas

Location: Sherman, TX

Position Type: Full-Time

Job Summary: Goodwill Industries of Northeast Texas is seeking an experienced and motivated E-Commerce Manager to oversee and expand our online retail operations. The ideal candidate will be responsible for managing all aspects of our e-commerce platform, driving online sales growth, and enhancing the customer experience.

Key Responsibilities:
  • Develop and execute e-commerce strategies to achieve sales targets and business goals.
  • Manage the day-to-day operations of the e-commerce site, including product listings, pricing, promotions, and inventory management.
  • Analyze website traffic and customer behavior using analytics tools to optimize the online shopping experience and improve conversion rates.
  • Coordinate with the marketing team to create and implement digital marketing campaigns, including SEO, SEM, email marketing, and social media.
  • Oversee the product photography and description process to ensure high-quality, accurate, and engaging product listings.
  • Monitor and respond to customer inquiries and feedback promptly and professionally.
  • Manage relationships with third-party vendors, including payment processors, shipping carriers, and e-commerce platform providers.
  • Track and report on key performance metrics, providing regular updates to senior management.
  • Stay current with industry trends and best practices to ensure the e-commerce site remains competitive and innovative.
  • Lead and mentor the e-commerce staff.
Qualifications:
  • 3+ years of experience in e-commerce management, preferably within a retail environment.
  • Strong understanding of e-commerce platforms and digital marketing tools.
  • Proven track record of driving online sales growth and improving customer experience.
  • Excellent analytical skills with the ability to interpret data and make data-driven decisions.
  • Strong project management and organizational skills.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
Benefits:
  • Health, dental, vision, and company paid life insurance
  • Paid time off and holidays
  • 401K (eligible after one year of employment)
  • Friendly and supportive work environment
  • Employee discounts
  • The satisfaction of contributing to a meaningful cause.

Goodwill Industries of Northeast Texas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

I understand this job description is not a binding employment contract. None of the provisions in this job description are contractual in nature. I further understand all employment with Goodwill Industries of Northeast Texas, Inc. is "at will" and my employment may be terminated at any time, with or without notice, for any or no reason by Goodwill Industries of Northeast Texas, Inc., or me.

I have read this job description and I understand all the duties and responsibilities of my job and agree to perform these duties and responsibilities in an effective manner. If applicable, I have informed the Human Resources Department in writing of any reasonable accommodations necessary to enable me to perform the tasks in my assigned work environment effectively and without difficulty. I also understand and agree that failure to perform my duties and responsibilities effectively will result in my demotion and wage reduction and/or termination. I further acknowledge that I have received a copy of this job description for my personal records.