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Application Specialist

2 months ago

Fargo, United States Rhino Tool House Full time

About Rhino Tool House:

Rhino Tool House is a 30+ year industrial solutions provider to the manufacturing segment. Through a consultative team approach, we improve our client s profitability through solutions that increase their productivity, raise their quality metrics and improve their factory ergonomics.

Our core competencies are industry 4.0 solutions involving; Assembly Technology, Augment Reality MES Solutions along with Material Handling solution that includes Cranes, Hoists and Manipulators.

About the Position:

We are looking for an onsite Application Specialist to be based in Fargo, ND and support one of our clients three (3) days a week and another client (2 hours away one (1) day a week.

This full-time position will be an integral part of our short- and long-term success with our client and allow for a variety of manufacturing engagements. You will be responsible for building trusting relationships both internally with our client and our local team.

Specific tasks will include:

  • Support clients equipment installations and ongoing troubleshooting of the assembly torque tools and related equipment.
  • Customer relations excellence through assisting and resolving customers technical requests / issues in a prompt and professional manner.
  • Developing and maintaining trusted relationships with client personnel and colleagues.
  • Programming equipment with various software suites.
  • Be the first line contact for initial equipment commissioning and ongoing support.
  • Participate in bi-weekly design meetings to discuss status of customer projects and pipelines.
  • Building relationships with our vendor partners.
  • Collaborating with colleagues.

Required disciplines:

  • 2-year technical degree or equivalate factory experience
  • Friendly, positive, and resilient attitude
  • Mechanical aptitude
  • Ability to comprehend technical product data
  • Excellent organizational skills ability to prioritize
  • Familiar with lockout/tag out procedures and heavy industrial plant safety protocols
  • Proficiency with
  • Communication networks Ethernet TCP/IP, RS 232
  • Field Bus Ethernet IP, Device-Net, Profibus
  • Fastening / Torque Theory
  • Industrial DC power tool programming experience
  • Familiar with torque reaction and versed in units of measurement (Nm/Ftlbs)
  • Knowledge of power tool calibration process
  • Knowledge in PLC, intelligent sockets, 2d vision systems, DC power tool repair and diagnostics
  • Ability to analyze and develop KPI reports using Excel and Power Point, and other commercial software

Preferred disciplines:

  • Bachelors Engineering degree
  • Prior industrial / manufacturing factory experience
  • Knowledge in hoists, bridge crane systems, torque arms, and lift assists

Location:

Fargo / Moorhead

  • 3 days a week onsite at a specific client
  • 1 day a week onsite at a specific client (2 hours from Fargo)

Travel:

  • Up to 20%

Reporting To:

Great Plains Regional Manager and Service General Manager

Benefits:

  • 401 (k) plan with company match
  • PTO
  • Health and Group life
  • Vehicle / Gas Allowance