Application Specialist

3 weeks ago

Fargo, United States Rhino Tool House Full time

Rhino Tool House is a 30+ year industrial solutions provider to the manufacturing segment. Through a consultative team approach, we improve our client 's profitability through solutions that increase their productivity, raise their quality metrics and improve their factory ergonomics.

Our core competency are industry 4.0 solutions involving; Assembly Technology, Augment Reality MES Solutions along with Material Handling solution that includes Cranes, Hoists and Manipulators.

About the Position:

We are looking for an onsite Application Specialist to be based in Fargo, ND and support one of our clients. This role is 40 hours per week with 80% of the weeks schedule being M-Th 6:30am - 4:30am. Some weeks (would be known 2 weeks in advance) might consist of less hours M-Th and then some time on Friday morning.

This full-time position will be integral part of our short- and long-term success with our client and allow for a variety of manufacturing engagements. You will be responsible for building trusting relationships both internally with our client and our local team.

Specific tasks will include:

  • Support client's equipment installations and ongoing troubleshooting of the assembly torque tools and related equipment.
  • Customer relations excellence through assisting and resolving customer's technical requests / issues in a prompt and professional manner.
  • Developing and maintaining trusted relationships with client personnel and colleagues.
  • Programming equipment with various software suites;
  • Be the "first line" contact for initial equipment commissioning and ongoing support
  • Participate in bi-weekly design meetings to discuss status of customer projects and pipeline.
  • Building relationships with our vendor partners
  • Collaborating with colleagues
Required disciplines:
  • Friendly, positive, and resilient attitude
  • Mechanical aptitude
  • Ability to comprehend technical product data
  • Excellent organizational skills - ability to prioritize
  • 2-year technical degree or equivalate factory experience
  • Familiar with lockout/tag out procedures and heavy industrial plant safety protocols
  • Proficiency with
    1. Communication networks - Ethernet TCP/IP, RS 232
    2. Field Bus - Ethernet IP, Device-Net, Profibus
    3. Fastening / Torque Theory
    4. Industrial DC power tool programming experience
    5. Familiar with torque reaction and versed in units of measurement (Nm/Ftlbs)
    6. Knowledge of power tool calibration process
  • Knowledge in PLC, intelligent sockets, 2d vision systems, DC power tool repair and diagnostics
  • Ability to analyze and develop KPI reports using Excel and Power Point, and other commercial software
Preferred disciplines:
  • Bachelor's Engineering degree
  • Prior industrial / manufacturing factory experience
  • Knowledge in hoists, bridge crane systems, torque arms, and lift assists
Location:

Fargo / Moorhead

Travel:
  • Up to 25%
Reporting To:

Great Plains Regional Manager and Service General Manager

Benefits:
  • 401 (k) plan with company match
  • PTO
  • Health and Group life
  • Vehicle / Gas Allowance

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