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Customer Support Representative
2 months ago
Job Type
Full-time
Description
We are excited to talk to you about what nimble solutions does and the impact nimble has on our employees, clients’, and the healthcare community. Nimble solutions has over 20 years of specialized, surgical focused revenue cycle management experience that spans across the Ambulatory Surgical Center industry and other affiliated services adjacent to the ASC space, such as anesthesia billing services, professional billing services, transcription services and many others. We provide services in nearly every US state and our team of experts works around the globe managing over $10 billion in net revenue as we continue to build and innovate a world class organization with people like you.
Together, we embrace challenges, fuel innovation, and strive to exceed expectations.Healthcare means a lot more to us, we care about creating an environment where our coworkers, clients, and communities’ social, financial, and physical health is at the forefront of everything we do.
From our cutting-edge technology to our endless opportunities for growth, we are a community of people who care deeply about our employees and their futures. We look forward to your thirst for learning, developing, and growing with our team.
Responsibilities:
Duties and Responsibilities include but not limited to:
Answer high volume phone calls/emails with professionalism.
Building and maintaining customer relationships by ensuring accurate and timely service – responding promptly to customer inquiries.
Analyze customer’s issues and finding effective solutions to resolve it.
Provide online training/troubleshooting service.
Support the sales team in a variety of tasks as required.
Prepare and send out new client start-package.
Maintain patient confidentiality to ensure HIPPA compliancy.
Other duties as requested.
Job Type: Full-time
Requirements
Requirements
Experience: Customer Service: Two years (Preferred)
Must have excellent communication skills (reading, writing, and verbal).
Should be able to multi-task in a fast-paced environment.
Strong work ethic and good problem-solving skills.
Must have good PC skills.
Time management skills.
Ability to work among a customer service team.
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