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Call Center Representative

3 months ago

Lake Forest, United States TEKsystems Full time

*Description:*

The customer service representative is responsible for assisting customers with questions, orders, tracking, and information about the hundreds of products offered. This role is a vital component to the success of the organization. Serving as the first line of customer contact, you can expect to offer world-class customer service on each call.

Sales Backup - This person would also act as a backup to the sales department helping with making sales calls when necessary.

Duties:

- Inbound calls (30-60 calls a day)

- Outbound Calls (20-30 a day) to current customers about reorders

- Ability to handle upset customers and order issues over the phone

- Adhere to call waiting KPI's

- Account maintenance

- Order processing and data entry

- Use ERP and CRM software to update and track orders

- Utilize "Activate", a system that is similar to Quickbooks

- Upsell customers on products and quantity

- Help with small projects when needed

Sales:

- Outbound sales calls to follow up with B2B customers

*Qualifications:*

MUST HAVES:

- 1-2 years of customer service experience from CPG industry (any products/fitness products/vitamin products/supplement products is ideal)

- Order Entry experience using CRM or ERP

- Computer Skills (using Microsoft Office Suite and Dual Screens preferred)

- Must be comfortable with making sales calls as a backup to the sales department

**Oreganol smell is dominant in the air. (must be comfortable working with this smell)**

Nice Haves:

- Activate/Quickbooks experience

- Bilingual in Spanish

- Upselling experience/Sales Skills

Soft Skills:

- Interest in health and wellness, vitamins or holistic medicine

- Attention to detail.

- Overall maturity/professionalism is important to them. No drama.

- a go-getter mentality. Willing to work hard on their own.

- willingness to learn this product and ask good questions.

- Positive Attitude

- Dependable. Won't miss work or be late.

- Attention to details.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.