Call Center Representatives

7 days ago

Lake Worth, United States 211 Palm Beach Full time
Job DescriptionJob Description

We are excited to announce our upcoming training class for Resource Center Specialist/Call Center Representatives starting on October 14, 2024. This comprehensive training program is designed to equip you with the necessary skills and knowledge to excel in your role.

As a Resource Center Specialist/Call Center Representative, you'll provide information, assessments, and referrals to inbound callers. You'll also evaluate suicide risk, offer emotional support, and create safety plans with clients. Your responsibilities will include delivering referrals, counseling, and crisis intervention via phone, text, and social media.

Salary:

Starting pay $18 per hour, with opportunities for shift differentials. Higher rates are available for candidates with additional language skills and educational qualifications.

Hours:

This is a 24/7 operation. Initial training will take place from 8:30 am to 5:00 pm for 2 weeks, possibly extending up to 4 weeks. After training, the schedule will transition to your assigned shift.

We are currently hiring for 7:00 am - 3:30 pm, 3:00 pm - 11:30 pm and 11:00 pm- 7:30 am. Shifts will be assigned based on availability and coverage needs. Employees must be available to work at least one weekend day. Schedules may be Tuesday through Saturday or Sunday through Thursday.

Benefits:

Health, Dental, Vision, Life Insurance, Employee Assistance Program, Paid Time Off, 403(b).

About Us:

211 Palm Beach Treasure Coast is a private nonprofit 501(c)3 agency that was started in 1971 and quickly expanded into crisis counseling and suicide prevention. Our agency fosters a compassionate team dedicated to serving Palm Beach County and the Treasure Coast, encompassing five counties. With additional partners contributing funding, we've established a high-quality, centralized access point for essential health, human services information, and crisis support. Recognized nationally by the FCC for information and referral purposes, 2-1-1 has become the designated telephone number for our agency's helpline. Our mission is to save lives through crisis intervention and by connecting people to essential health, mental health, and wellness services 24 hours a day, every day.

Core Qualifications:

High School Diploma or equivalent required. Associates Degree preferred.

Two years of customer service, social work, or human services experience required.

Ability to establish rapport and effectively communicate.

Demonstrated empathy, compassion, and confidentiality.

Proficiency in computer systems.

Bi-lingual (Spanish, Creole) preferred.

Join our team and make a meaningful impact on the lives of individuals in crisis. Apply now to become a Resource Center Specialist and help us fulfill our mission of saving lives and promoting wellness in our community.


Local and national background clearance required.



Job Posted by ApplicantPro

  • Customer Service Representative for a Call Center

    1 month ago

    Salt Lake City, United States Enterprise Call Center Full time

    Job DescriptionJob DescriptionCompany DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures...

  • Call Center Representatives

    6 days ago

    Lake Worth Beach, United States 211 Palm Beach Full time

    We are excited to announce our upcoming training class for Resource Center Specialist/Call Center Representatives starting on October 14, 2024. This comprehensive training program is designed to equip you with the necessary skills and knowledge to excel in your role. As a Resource Center Specialist/Call Center Representative, you'll provide information,...

  • Call Center Representatives

    4 days ago

    Lake Charles, United States PrideStaff Full time

    Manage a high-volume multi-line phone system for incoming calls; be the first point of contact for allincoming calls. Answer incoming calls in a timely manner according to Patient Access Center SLAs. Route all misrouted calls to appropriate individu Call Center, Representative, Customer Service, Patient Access, Technology, Staffing

  • Healthcare Call Center Representative

    1 week ago

    Fort Worth, Texas, United States CornerStone Staffing Full time

    About the Role:CornerStone Staffing is seeking a skilled Healthcare Call Center Representative to join our team. As a Healthcare Call Center Representative, you will be responsible for providing exceptional customer service to patients and colleagues.Key Responsibilities:Interface with customers, company sales and/or service representatives to handle...

  • Medical Call Center Representative

    1 day ago

    Fort Worth, Texas, United States Amerit Consulting Full time

    Job Summary:We are seeking a highly skilled Medical Call Center Representative to join our team at Amerit Consulting. As a Medical Call Center Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and working on various cases and assignments.Key Responsibilities:Customer...

  • Call Center Representative

    2 weeks ago

    Fort Worth, United States SLADE GLASS CO Full time

    Job DescriptionJob DescriptionWe are currently seeking an experienced Call Center Representative tosupport our various administrative and organizational tasks.You are the first point of contact for our valued members. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by...

  • Call Center Representative

    3 days ago

    Fort Worth, United States SLADE GL CO Full time

    We are currently seeking an experienced Call Center Representative tosupport our various administrative and organizational tasks. You are the first point of contact for our valued members. As part of a fastpaced 24/7 operation youll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard understood and...

  • Call Center Representative

    3 months ago

    Fort Worth, United States AirCo Air Conditioning Full time

    Job DescriptionJob DescriptionCustomer Experience Agent (Call Center)NOTE: Working a consistent Saturday or Sunday, and/or working until 7PM may be required for weekdays. Four day 10 hour shift options are available.Pay Rate: $16.00-$19.00 /hr DOE, + bonuses after 90 daysThis position is in officeAs a Customer Service Representative with our growing company....

  • Call Center Representative

    1 week ago

    Salt Lake City, United States ClickLease Full time

    Clicklease is a rapidly growing FinTech company that is disrupting the $1+ trillion financial services industry. Our proprietary technology platform and machine-learning decisioning algorithms are changing the face and pace of commercial equipment finance. We are seeking motivated and customer-oriented individuals to join our call center team. As a Call...

  • Call Center Representative

    3 weeks ago

    Salt Lake City, United States ClickLease Full time

    Clicklease is a rapidly growing FinTech company that is disrupting the $1+ trillion financial services industry. Our proprietary technology platform and machine-learning decisioning algorithms are changing the face and pace of commercial equipment finance. We are seeking motivated and customer-oriented individuals to join our call center team. As a Call...

  • Call Center Customer Service Representative

    3 months ago

    Fort Worth, United States American Telephone and Telegraph Company Full time

    Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you from security risks. Enhance Your Experience Get a newer, better browser (it's free!) Ready for an A different browser will keep you connected to the full website experience and protect you...

  • Call Center Representative

    3 weeks ago

    Salt Lake City, United States Clicklease LLC Full time

    Job DescriptionJob DescriptionClicklease is a rapidly growing FinTech company that is disrupting the $1+ trillion financial services industry. Our proprietary technology platform and machine-learning decisioning algorithms are changing the face and pace of commercial equipment finance. We are seeking motivated and customer-oriented individuals to join our...

  • Call Center Representative

    3 weeks ago

    Prior Lake, United States Mystic Lake Casino Hotel Full time

    Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest’s questions and reservation requests. If you think dynamic and can work at a fast pace – we are looking for you! Enjoy weekly pay, 401k match starting day one, and career...

  • Mortgage Call Center Representative

    4 weeks ago

    Fort Worth, United States CornerStone Staffing Full time

    Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!! Job Title: Mortgage Call Center Representative Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA  Pay:...

  • Mortgage Call Center Representative

    4 weeks ago

    Fort Worth, United States CornerStone Staffing Full time

    Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!! Job Title: Mortgage Call Center Representative Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA  Pay:...

  • Mortgage Call Center Representative

    2 weeks ago

    Fort Worth, United States CornerStone Staffing Full time

    Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!!Job Title: Mortgage Call Center RepresentativeLocation: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA Pay: $18-$21/hr...

  • Mortgage Call Center Representative

    4 weeks ago

    Fort Worth, United States CornerStone Staffing Full time

    Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!! Job Title: Mortgage Call Center Representative Location: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA  Pay:...

  • Mortgage Call Center Representative

    1 week ago

    Fort Worth, United States CornerStone Staffing Full time

    Do you have excellent banking customer service experience? Do you come from a mortgage background and have a desire to assist others in need? We have an excellent position for you with a successful and well know Financial Institution!!!Job Title: Mortgage Call Center RepresentativeLocation: Remote; MUST LIVE IN DALLAS/FORT WORTH, TEXAS AREA Pay: $18-$21/hr...

  • Call Center Representative

    2 weeks ago

    Prior Lake, United States Gaming Enterprise Full time

    Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest’s questions and reservation requests. If you think dynamic and can work at a fast pace – we are looking for you! Enjoy weekly pay, 401k match starting day one, and career...

  • Call Center Representative

    1 month ago

    Prior Lake, United States Gaming Enterprise Full time

    Come join our premier casino resort and entertainment destination as a Call Center Representative! In this opportunity you will be the acting voice of our enterprise supporting guest's questions and reservation requests. If you think dynamic and can work at a fast pace - we are looking for you! Enjoy weekly pay, 401k match starting day one, and career growth...