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Call Center Representative
2 months ago
Come join our premier casino resort and entertainment destination as a Call Center Representative In this opportunity you will be the acting voice of our enterprise supporting guest’s questions and reservation requests. If you think dynamic and can work at a fast pace – we are looking for you Enjoy weekly pay, 401k match starting day one, and career growth opportunities. Whatever your goals may be, let Mystic Lake Casino help get you there
Job Overview: Creates a positive guest experience for callers by routing incoming/outgoing telephone calls, answering Club M-related questions, and taking/confirming hotel reservations, while providing a high level of service, and effective sales tactics to upsell Hotel and Casino offerings within a fast paced, high-volume environment. Provides guest service in line with SMSCGE’s culture of Purpose, Vision, Values.
This schedule works 3:30pm-2am with three weekdays off.
Top Four Reasons Candidate Choose to Work with Us:
- We have an awesome positive team environment. Working in an entertainment destination, every day is like hitting the jackpot.
- With incentive from upgrading reservations, you set the pace for your own success.
- With the possibility of 4-day work week and remote work, you choose what works best for you.
- With a wide variety of questions and calls, you will get to learn all the ins and outs of the enterprise.
Preferred Experience:
- Six months’ reservations, guest service, customer service, or full-service hotel experience.
- Must be able to read, write, and speak English clearly.
- Ability to communicate with a diverse population. Bilingual in Spanish (not required).
- Proficient experience with word processing, databases and electronic mail software.
- Proficient with computers and technology.
Outstanding Benefits & Awesome Perks: Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.
Who We Are: Mystic Lake Casino Hotel® and Little Six Casino® are owned and operated by the Shakopee Mdewakanton Sioux Community (SMSC). SMSC has a diverse collection of enterprises on its lands in Prior Lake and Shakopee, Minnesota. From Mystic Lake Casino Hotel, Little Six Casino, and Mystic Lake Center® to natural grocery stores and fitness centers, our enterprises help drive the local economy.
SMSC has donated more than $350 million to organizations and causes and has contributed millions more to regional governments and infrastructure such as roads, water and sewer systems, and emergency services. The SMSC is the largest philanthropic benefactor for Indian Country nationally and one of the largest charitable givers in Minnesota.
We are committed to inspiring possibilities, fostering meaningful connections and creating memorable experiences for our guests. We welcome all voices and encourage innovation. We’re always looking for talented people to join our community. You’ll be part of a fun, connected team that values your skills and supports you as you grow. Stay connected with us at mysticlake.com/careers.
