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Customer Service Rep III 23/2/2022
2 months ago
NameProviderPurposeExpiryTypeSecurewebforms.cevalogistics.comThis cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website.SessionHTTPNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeIDEUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 yearHTTPNameProviderPurposeExpiryType**Location** Des Plaines, Illinois, United States
YOUR ROLE
* Oversee customers freight through tracing and tracking. Maintain contact with the airlines, trucking companies and any agents that will be handling the freight to ensure shipper and consignees are aware of any problems.
* Ensure service completion and provide proof of delivery.
* Manage customer support by responding to and handling all daily customer service requests. Notify customers of any delays in shipping and dispatching points. Prepare and assist with quotes for customers.
* Responds promptly and professionally to customer needs.
* Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance.
* Gathers and analyzes information skillfully.
* Balances team and individual responsibilities; exhibits objectivity and openness to others views.
* Perform various data management tasks - enter shipment data in system; prepare rates and invoice House Air Way Bills; run sales reports, maintain and file reports.
* Process pick-up requests and enter data in the system.
* Education and Experience: High School Diploma or GED; Three to four years related experience. Three to four years industry experience, preferred.
* Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications. Accurate typing skills and/or data entry skills. Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
* Characteristics: Ability to read and interpret documents and write routine correspondence. Responds promptly and professionally to customer needs. Gathers and analyzes information skillfully.
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if youd like to work for one of the top Logistics providers in the world then lets work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. Thats why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Location Des Plaines, Illinois, United States Location Dallas, Texas, United States Location Springfield Gardens, New York, United States
