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Front Desk Supervisor

4 months ago

New York, United States Crescent Hotels & Resorts Full time

Careers ** Front Desk Supervisor**

** Front Desk Supervisor**

**EVEN Hotel Norwalk**

The Amazing EVEN Hotel Norwalk, CT combines activity, wellness and balance while you travel. Our natural surroundings, healthy menu items and fitness areas keep you at your best. As a new IHG brand, EVEN Hotels enables activity and balance four our traveler, enabling them to stay on track with their wellness.

Even Norwalk Hotel is currently seeking an outgoing, energetic, customer service oriented individual to fill the position of Front Desk Supervisor position.

We have an excellent benefits package to offer to our Full-Time Associates to include, health, dental, vision, life, short-term and long-term disability insurance, 401(k) with a match, Vacation, Sick, Holiday Pay, Hotel Room Discounts and much more

JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.

2. Respond to guests special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

3. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers.

4. Supervise the Guest Service Agents.

5. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

6. Comply with attendance rules and be available to work on a regular basis.

7. Perform any other job related duties as assigned.

MINIMUM REQUIREMENTS:

At least six months of experience in a supervisory role at the Front Desk or one year of experience as a Front Desk Agent at a hotel.

ADDITIONAL REQUIREMENTS:

Must be customer service oriented

Excellent computer skills

Ability to lead a team and supervise the operations at the Front Desk

Must be flexible to work weekdays, weekends and holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

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