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Customer Service Representative
2 months ago
Customer Service Representative
in
Washington ,
District Of Columbia
Teksouth, a leading provider of technology and consulting solutions for government agencies, is seeking a skilled Customer Service Representative to support Military Pay, Civilian Pay, Travel Pay, and Case Management System (CMS) functions for Air Force clients.
Candidate must be willing and able to obtain a clearance and work onsite at Andrews AFB or Bolling AFB 5 days/week
RESPONSIBILITIES
Use Joint Military Pay System to respond to military members' pay inquiries and input transactions to members' satisfaction.
Prepare necessary documents for PCS inbound and outbound personnel on entitlements, including establishing BAH and stopping old entitlements.
Use Defense Civilian Payroll System to respond to civilian members' pay inquiries and input transactions to members' satisfaction.
Use Defense Travel System to assist members/employees with DTS authorizations and vouchers, answer questions concerning travel entitlements, and prepare documentation for DOHA claims.
Work with Air Force Financial Service Center on manual travel/PCS vouchers and review/correct any voucher rejections.
Use Case Management System to prepare cases on members and follow up with other organizations on case status, close cases that have been completed within 45 days, and submit CMS cases within 5 days of FSO submittal.
Monitor and respond to an automated call distribution system from the 11CPTS customer base in respect to the above skillsets.
Provide support for the front counter.
Establish rapport with customers of all ranks, positions, and temperaments.
*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
QUALIFICATIONS
Experience with DTS (Defense Travel System) and military travel
Experience with Military Pay and related systems
Experience with Civilian Pay and related systems
Experience with WAWF (Wide Area WorkFlow)
Teksouth values and engages the diversity of its teammates, customers, and business partners.
www.teksouth.com
We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law.
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