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Customer Service Administrator

3 months ago

Kalamazoo, United States Belcan Full time

Customer Service Administrator

Job Number: 349754

Category: Administrative

Description: Job Title: Customer Service Administrator

Pay Rate: $20.15 / hr

Location: Kalamazoo, MI

Area Code: 269

ZIP Code: 49001

Start Date: Right Away

Keywords: #CustomerServiceAdmin #CustomerServiceAdminJobs

Benefits:

* Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available.

* On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities.

* Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional.

* Scheduled performance reviews create opportunities for advancement and pay increases.

* We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition.

* A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions.

Job Description:

The Customer Service Administrator is responsible for administrative duties of broad scope and complexity requiring independent judgement and familiarity with applicable procedures.

Responsibilities:

* Following established procedures, perform a variety of administrative responsibilities.

* Administers customer accounts by reviewing service and/or spare product requirements to existing terms and conditions of purchase orders or maintenance agreements.

* Establishes and maintains customer relationships through courteous and efficient servicing of customer requests.

* Maintains regular communication with assigned customer accounts and responds to customer service issues.

* Prepares, and submits correspondence in response to customer requests.

* Maintains an appropriate level of confidentiality with regard to customer and company matters.

* Responds to requests for quotations in a timely manner and coordinates with price estimating.

* Reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.

* Coordinates with various functions of the company (e.g. quality, shipping/receiving, accounting, order entry, planning and shop personnel) on customer issues.

* Prioritizes requests and commits to reasonable production and/or provisioning lead time.

* Releases repairs to production when customer approval is received by submitting work order to scheduler and updating sales order with delivery date and repair costs.

* Develops action plans to address past due items.

* May have oversight of order entry activity and shipping for spares.

* Enter and manipulate data on spreadsheet, data base or file management programs and perform a broad range of typing projects with high degree of accuracy and speed.

* Set priorities and procedures for accomplishing work.

* May be required to delegate portions to others or offer assistance and support to others.

* Collect data, conduct research and compile information using a variety of mathematical calculations for a broad range of reports and projects.

* Conduct inquiries into specific problems, such as delays, to ensure objectives are being met.

* Communicate potentially negative situations to management in a constructive manner.

* Read mail, highlight action or important items, attach relevant files or information before distributing.

* Respond to routine correspondence or draft routine responses for review and signature.

* Interface effectively with team members, functional departments and customers.

* Screen calls, respond to routine questions and receive and/or escort visitors.

* Perform other related responsibilities.

Education and Experience:

* Bachelor's degree

* 3+ years related experience

Skills and Knowledge:

* Working knowledge of R-Card.

* MSS knowledge is preferred.

* Thorough knowledge of office equipment, administrative procedures and/or terminology in functional area.

* Ability to accurately record meeting proceedings, where applicable.

* Proficient with Microsoft Suite software.

* Intermediate to advance skill in Excel.

* Effective verbal, written and interpersonal communication skills.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com

EOE/F/M/D/V

Ttulo profesional: Administrador de servicio al cliente

Salario: $20.15 / hora

Ubicacin: Kalamazoo, MI

Cdigo de rea: 269

Cdigo postal: 49001

Fecha de inicio: inmediatamente

Beneficios:

* Beneficios mdicos/de salud con mltiples opciones de planes, cuentas de gastos flexibles, opciones dentales y de visin/gafas/lentes de contacto recetados y pruebas de la vista disponibles.

* Capacitacin en el trabajo / capacitacin cruzada para desarrollar y ampliar habilidades, creando oportunidades de avance y desarrollo personal. Reembolso de matrcula disponible para oportunidades de desarrollo relevantes.

* Seguro de Vida, seguro de invalidez y seguro de vida voluntario para familiares disponibles. Seguro de accidentes y enfermedades crticas opcional.

* Las revisiones de desempeo programadas crean oportunidades de avance y aumentos salariales.

* Tenemos muchas historias de xito de personas que aprovecharon la capacitacin, el entrenamiento cruzado y las oportunidades de desarrollo personal para avanzar. Tambin tenemos historias de xito de personas que deseaban una carrera confiable, programada y consistente con un equilibrio adecuado entre el trabajo y la vida personal, beneficios de salud y buena seguridad laboral. Cualquiera que sea la forma en que defina el xito, esta cultura laboral se preocupa por los miembros del equipo y trata a cada individuo con dignidad, inclusin, respeto y reconocimiento.

* Un programa de recomendacin compensa a los empleados activos por recomendar a amigos y antiguos colegas cuando la recomendacin resulta en la contratacin de la persona. Nuestro equipo ha crecido con referencias y promociones internas.

Descripcin del trabajo:

El Administrador de Servicio al Cliente es responsable de tareas administrativas de amplio alcance y complejidad que requieren criterio independiente y familiaridad con los procedimientos aplicables.

Responsabilidades:

* Siguiendo procedimientos establecidos, realiza una variedad de responsabilidades administrativas.

* Administra cuentas de clientes revisando los requisitos de servicio y/o productos de repuesto segn los trminos y condiciones existentes de rdenes de compra o acuerdos de mantenimiento.

* Establece y mantiene relaciones con los clientes mediante el servicio corts y eficiente de las solicitudes de los clientes.

* Mantiene comunicacin regular con cuentas de clientes asignadas y responde a problemas de servicio al cliente.

* Prepara y enva correspondencia en respuesta a las solicitudes de los clientes.

* Mantiene un nivel apropiado de confidencialidad con respecto al cliente y asuntos de la empresa.

* Responde a solicitudes de cotizaciones de manera oportuna y coordina con la estimacin de precios.

* Revisa los precios para que sean razonables, enva cotizaciones/propuestas para que los revisen los clientes y maneja las preguntas de los clientes con respecto a la cotizacin/propuesta enviada.

* Coordina con varias funciones de la empresa (por ejemplo, calidad, envo/recepcin, contabilidad, entrada de pedidos, planificacin y personal de tienda) en cuestiones de clientes.

* Prioriza las solicitudes y se compromete a un plazo de produccin y/o aprovisionamiento razonable.

* Libera las reparaciones a produccin cuando se recibe la aprobacin del cliente enviando la orden de trabajo al programador y actualizando la orden de venta con la fecha de entrega y los costos de reparacin.

* Desarrolla planes de accin para abordar artculos vencidos.

* Puede tener supervisin de la actividad de ingreso de pedidos y envo de repuestos.

* Ingrese y manipule datos en hojas de clculo, bases de datos o programas de administracin de archivos y realice una amplia gama de proyectos de mecanografa con alto grado de precisin y velocidad.

* Establecer prioridades y procedimientos para realizar el trabajo.

* Puede ser necesario delegar partes a otros u ofrecer asistencia y apoyo a otros.

* Recopile datos, realice investigaciones y recopile informacin utilizando una variedad de clculos matemticos para una amplia gama de informes y proyectos.

* Realizar investigaciones sobre problemas especficos, como retrasos, para garantizar que se cumplan los objetivos.

* Comunica situaciones potencialmente negativas a la gerencia de manera constructiva.

* Lea el correo, resalte acciones o elementos importantes, adjunte archivos o informacin relevantes antes de distribuirlos.

* Responde a correspondencia de rutina o redacta respuestas de rutina para revisin y firma.

* Interacta efectivamente con miembros del equipo, departamentos funcionales y clientes.

* Filtrar llamadas, responder a preguntas de rutina y recibir y/o acompaar a los visitantes.

* Realizar otras responsabilidades relacionadas.

Educacin y experiencia:

* Licenciatura

* 3+ aos de experiencia relacionada

Habilidades y conocimientos:

* Conocimiento prctico de R-Card.

* Se prefiere conocimiento de MSS.

* Conocimiento profundo de equipos de oficina, procedimientos administrativos y/o terminologa en el rea funcional.

* Capacidad para registrar con precisin los procedimientos de la reunin, cuando corresponda.

* Competente con el software Microsoft Suite.

* Habilidad intermedia a avanzada en Excel.

* Habilidades efectivas de comunicacin verbal, escrita e interpersonal.

Si est interesado en este puesto, presente su solicitud a travs del enlace Aplicar ahora proporcionado. Nuestro objetivo primordial es brindar soluciones de dotacin de personal de calidad que ayuden a las personas, organizaciones y comunidades a tener xito. Belcan es un proveedor lder de personal calificado para muchas de las empresas ms respetadas del mundo. Ofrecemos excelentes oportunidades para asignaciones por contrato, temporales, de contratacin temporal y directas. Somos el empleador elegido por miles en todo el mundo. Para obtener ms informacin, visite nuestro sitio web en Belcan.com

EOE/F/M/D/V

Location: Kalamazoo , MI

Minimum Experience (yrs):

Required Education: Not Specified

Benefits:

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