Guest Service Professional, Golf Operations

2 months ago

Chandler, United States J.F. Shea Family of Companies Full time
IronOaks at Sun Lakes

Comprised of two interconnected neighborhoods - Ironwood and Oakwood - the community is among the most desirable retirement destinations in the Valley thanks to its combination of mature landscape, diverse amenities, and in-town location. The community features two fabulous clubhouses, 45 holes of golf, fitness, tennis & pickleball, softball, pools, trails, and much more.

Where: Located in towns of Chandler & Sun Lakes, Arizona

Pay: $14.35 per hour

Benefits:

New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.

Full-Time team members are eligible to accrue Paid Time Off ("PTO") in accordance with the Company policy at a rate of 120 hours per year.

Full-Time team members are eligible for 7 paid holidays annually.

Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.

All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

POSITION OVERVIEW:

As a member of the Guest Service Team, The Guest Service Professional supports daily guest service operations for the golf course, including tournament set up, equipment rental and services, and player assistance. This position reports to the Guest Service Supervisor or Head Golf Professional.

KEY RESPONSIBILITIES:
  • Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
  • Provide information about golf course conditions and the day's activities and events to the First Tee Hosts, Player Assistants, Golf Shop staff, and other team members so they have the information they need to provide a safe and enjoyable golf experience for the players.
  • Maintain effective communication with all team members throughout the day to maintain a smooth, informed, safe, and consistent atmosphere for guest services operations.
  • Provide exceptional customer service; professionally respond to all guest concerns.
  • Help manage and maintain rental equipment, golf carts, golf bag storage, and other guest service supplies.
  • Report equipment repair issues or unsafe conditions or accidents to a supervisor.
  • Welcome and establish initial connection with golfer or group of players.Load golf clubs onto the golf cart.Direct player(s) to the Golf Shop.Prepare the golf cart with cooler, pencil, tees, scorecards, etc. for the day.Meet player(s) at first tee.
  • After the game, meet the player(s) at Guest Service.Suggest dining and clean clubs while they are in the restaurant or load clubs in car.
  • Clean golf cart, check air in the tires, and restock for another group.
  • Assist in tournament operations with the Tournament Coordinator and Head Golf Professional.
  • Be able to perform role as a Practice Facility Host, Player Assistant, and First Tee Host, as assigned.
  • Know Golf Shop products and Club services and be able to respond to questions and suggest beneficial products and services.
  • Other duties and responsibilities may be assigned.
PERSONAL ATTRIBUTES:
  • Must be highly customer oriented and responsive with high need for closure.
  • Able to work under pressure and balance multiple priorities and assignments.
  • Strong team-building skills including the ability to lead, cooperate, and motivate.
  • Must be role model and able to live our BlueStar core values:
    • Honesty and Integrity
    • Respect for the Individual
    • Teamwork
    • Competitive Spirit
MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:
  • High School diploma or equivalent preferred.
  • Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities.
  • Desire to contribute to a productive work environment by maintaining a good attitude with coworkers and the public.
  • Must be self-motivated, follow direction, and able to work independently with little supervision.
  • Must demonstrate initiative-ability to think, work, and make independent decisions, based on sound judgment.
  • Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
  • Must be comfortable working in a fast-paced environment where continuous improvement is expected.
  • This position requires a flexible schedule to include early mornings, evenings, and weekends.
  • Valid driver's license is required.


WORK ENVIRONMENT:

This position works in an outdoor environment and may require driving a golf cart on variable terrain and navigating typical golf course obstacles, including, but not limited to, water, other golf carts and groups of players, plants, and the natural landscape. There is regular exposure to outdoor weather conditions and occasional exposure to native wildlife. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, hear, speak clearly and understand the speech of another person, sometimes in a noisy environment. This position is very active and requires standing and walking for most of a work shift, bending, kneeling, sitting and driving, using hands to fingers to handle or feel, and reaching with hands and arms. The position requires the ability to occasionally lift and/or push or pull items weighing up to 50 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER

  • Golf Operations Guest Service Professional

    1 week ago

    Chandler, Arizona, United States J.F. Shea Family of Companies Full time

    Golf Operations Guest Service Professional Job SummaryThis role supports daily guest service operations for the golf course, including tournament setup, equipment rental, and player assistance. The Guest Service Professional reports to the Guest Service Supervisor or Head Golf Professional.Main Responsibilities:Communicate the core values and mission of...

  • Dishroom Attendant

    2 weeks ago

    Chandler, Arizona, United States Arcis Golf Full time

    Job Summary:We are seeking a skilled and enthusiastic Dishroom Attendant to join our team at Ocotillo Golf Club in Chandler, AZ. As a key member of our food and beverage team, you will be responsible for maintaining a clean and organized kitchen environment, ensuring the highest standards of quality and service for our guests.Key Responsibilities:• Operate...

  • Culinary Team Member

    1 month ago

    Chandler, Arizona, United States Arcis Golf Full time

    Join Our Team at Arcis GolfWe are seeking a skilled and enthusiastic Culinary Team Member to join our team at Arcis Golf. As a key member of our food and beverage team, you will be responsible for providing exceptional dining experiences for our members and guests.Key Responsibilities:Assist with the preparation and production of food items for all food and...

  • Culinary Team Member

    3 weeks ago

    Chandler, Arizona, United States Arcis Golf Full time

    Club Location:Ocotillo Golf Club - Chandler, AZArcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.On the job:Assist with the...

  • Guest Service Ambassador

    2 weeks ago

    Chandler, Arizona, United States Gila River Resorts & Casinos Full time

    Job Title: Guest Service CoordinatorWe are seeking a highly skilled Guest Service Coordinator to join our team at Gila River Resorts & Casinos. As a key member of our guest service team, you will be responsible for building and maintaining internal and external guest relationships to enhance guest service levels.Key Responsibilities:Promote and provide...

  • Guest Service Ambassador

    2 weeks ago

    Chandler, Arizona, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a skilled Guest Service Expert to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences through attentive service, effective communication, and a passion for creating memorable moments.Key ResponsibilitiesProvide personalized service to guests, ensuring their...

  • Guest Services Representative

    2 weeks ago

    Chandler, Arizona, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your key responsibilities will include:Key Responsibilities:Assist guests at all times and respond to their requests in a timely and professional manner.Process reservations, registration, payment, and departures in...

  • Guest Service Agent

    3 weeks ago

    Chandler, United States Tharaldson Hospitality Full time

    Guest Service Agent/Front Desk Agent - Full Time & Part Time Opportunities Available Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent What We Offer: Career advancement opportunities Employee discounts...

  • Guest Services Representative

    2 months ago

    Chandler, Arizona, United States Marriott Phoenix Chandler Full time

    Company Overview:Pyramid Global Hospitality is committed to a People First culture, emphasizing the importance of our employees. We strive to create a supportive and inclusive work environment that promotes diversity, personal growth, and overall wellbeing. Our dedication to employee development is reflected in our comprehensive benefits package, which...

  • Guest Service Expert>

    5 months ago

    Chandler, United States Smashburger Full time

    Smashburger - 2925 S Alma School Rd #8 [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...

  • Hotel Guest Service Ambassador

    4 weeks ago

    Chandler, Arizona, United States Courtyard Marriott Full time

    Embark on a Rewarding Career in HospitalityWe are seeking a highly motivated and customer-focused Hotel Guest Service Representative to join our team at Chandler Courtyard. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.Key...

  • Guest Service Agent

    1 week ago

    Chandler, United States Gila River Resorts & Casinos Full time

    Closing Date: November 4, 2024 at 4:00 PMPay Rate: $ 18.00 per hour This position serves as the most critical point of contact for our hotel guests during their arrivals and departures from the hotel, primarily by performing check-in and check-out at and near the hotel entrance and guest reception areas. Essential Duties and Responsibilities: Provides an...

  • Guest Service Team Member

    1 month ago

    Chandler, United States Wingstop Full time

    Wingstop - 5905 W Chandler Blvd Ste 1 - [Crew Member / Counter Service] As a Guest Service Team Member @ Wingstop, you'll be responsible for delivering World Class service by: Acting as the face and the voice of Wingstop to all of Guests who walk into the restaurant; Providing Guests with authentic, positive and genuine experiences; Interacting with Guests...

  • Guest Service Team Associate

    2 weeks ago

    Chandler, Arizona, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopAs a Guest Service Team Member at Wingstop, you'll be the face and voice of our brand, delivering exceptional experiences to every guest who walks through our doors. Your responsibilities will include:Greeting guests and making them feel welcomeProviding authentic, positive, and genuine interactionsAnswering phone calls...

  • Guest Services Rep Part

    1 month ago

    Chandler, United States Extended Stay Full time

    Extended Stay - 2055 W Chandler Blvd [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following company...

  • Food Service Professional

    2 weeks ago

    Chandler, Arizona, United States Gila River Gaming Enterprises Inc. Full time

    Job SummaryWe are seeking a highly skilled Food Service Professional to join our team at Gila River Gaming Enterprises Inc. As a Food Server, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our guests.Key Responsibilities:Provide excellent guest service and ensure a positive dining...

  • Luxury Salon

    1 month ago

    Chandler, United States Wax Center Partners Full time

    Join Our Team as a Guest Service Associate! Are you ready for a career where every day is filled with the opportunity to make someone feel confident, beautiful, and empowered? Wax Center Partners, a proud franchisee of European Wax Center, is seeking vibrant and energetic individuals just like you to join our team as a Guest Service Associate! As a crucial...

  • Guest Service Expert

    3 weeks ago

    Chandler, United States Marriott International Inc Full time

    Additional Information Part Time Job Number 24181279 Job Category Food and Beverage & Culinary Location The Phoenician a Luxury Collection Resort Scottsdale, 6000 East Camelback Road, Scottsdale, Arizona, United States VIEW ON MAP Schedule Part-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren’t just about...

  • Hotel Front Desk Supervisor

    1 week ago

    Chandler, Arizona, United States Marriott Phoenix Chandler Full time

    About Us:At Marriott Phoenix Chandler, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including...

  • Luxury Beauty Sales Associate/Guest Service Associate

    1 month ago

    Chandler, United States Wax Center Partners Full time

    Job Type Full-time, Part-timeDescriptionJoin Our Team as a Luxury Beauty Sales/Guest Service Associate!Are you ready for a career where every day is filled with the opportunity to make someone feel confident, beautiful, and empowered? Wax Center Partners, a proud franchisee of European Wax Center, is seeking vibrant and energeticindividuals just like you to...