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Customer Service Representative
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HYBRID Customer Service Representative
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Warwick, Rhode Island, United States Westaff Full timeJob Summary:We are seeking a highly skilled Customer Service Representative with EDI experience to join our team at Westaff. As an Account Manager, you will be the primary point of contact for multiple client accounts, responsible for providing exceptional customer service and support.Key Responsibilities:Account Management: Serve as the main point of...
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Intake Customer Service Representative,
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Customer Service Representative
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Customer Service Representative w/EDI Experience
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Customer Service Representative w/EDI Experience
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Customer Experience Representative
2 weeks ago
Warwick, United States Enterprise Holdings Full timeFor a Customer Experience Representative. The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This posi Customer Experience, Representative, Experience, Customer, Retail, Automotive, Rental
Customer Service Representative
2 months ago
Training will be onsite in Warwick RI, remote after training.
Pay Rate : $20 per hour
Job Description:
Class training schedule and duration: Class start date set to 9/3
3 weeks of training - last day of training/nesting is 10/7.
8:00am - 5:00pm
Schedule post training:
10/8 First day workers can begin working at home
Anywhere from 8:00am to 8:00pm schedule, based on a competitive bid.
Required Experience/Skills:
- 1-2 Years call center experience required
- Must have basic computer literacy
- Preferred to have attention to detail
Provide service and information to customers regarding *** products, including explaining policy features and benefits, providing policy-specific information, requests regarding claims and processing transactions. This position may also support conserving existing assets.
Responsibilities include:
Provide service to customers who possess a policy through *** by responding to requests via telephone regarding insurance and other financial service products and benefit plans;
Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.;
Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing;
Efficiently access multiple electronic systems and LAN/PC to provide complete response;
Work at all times to enhance and strengthen the relationship between the customer and **;
Support special campaigns as needed, or if solicited by the customer;
Workers are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills.
Skills required include:
Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative and claims organizations;
Excellent oral & written communication skills;
Superior telephone etiquette;
Excellent listening skills and ability to articulate ideas;
Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of **;
Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers;
Strong organizational skills;
Strong ability to multi-task;
Demonstrated ability to manage stress;
Strong computer skills;
Ability to “think out of the box” to generate innovative process improvements;
Strong solid math and analytical skills;
Ability to work various shifts within hours of operation.
Flexibility is a must, as your shift can/will change to meet business needs and additional hours may be expected if a business need requires it. Previous Call Center experience preferred
