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Client Support Intern
2 months ago
Founded in 2007, Foundant Technologies specializes in making philanthropy easier and more impactful through innovative software solutions for grantmakers, scholarship providers, community foundations, and nonprofits. Dedicated to delivering exceptional client experiences, we believe hiring client-focused team members who share our passion for making a difference is critical to our company's and our clients' success.
Job Title: Client Support Intern
Location: Remote/Hybrid*
Headquarters located in Bozeman, MT
Reporting Structure: Manager of Client Support
Position Status: Part-Time
Job Summary:
The Client Support Intern will be responsible for helping ensure clients across our products are successful and empowered to maximize their impact with our software. In this role you'll be supported and resourced to be a technical problem solver and critical thinker, while being relied on as a thoughtful communicator. As you grow into this role, you'll be encouraged to take on larger projects for our clients and become a leader within the team. The minimum duration of this internship is 9 months.
Key Objectives:
- Confidence in communicating professionally, clearly, and effectively with not only clients, but the Foundant team, from executives to interns, as well
- Develop professional skills that can be translated into any future role
- A greater understanding of the impact of the philanthropic sector
- Gain a technically comprehensive understanding of all Foundant's software products
- Find challenge and growth in working in a fast-paced software company
- Have an unfair advantage as you seek your next step beyond this internship
- Areas of Study or Experience: All welcome
- Schedule: 15+ hours per week M-F, flexible schedule in collaboration with organization needs and Team Lead coordination.
- Expected employment term: A 9-month or more service period (potentially longer for the right candidate) is expected
- Relevant coursework in Business, Computer Science, or Communications.
- Able to execute day-to-day, as you'll answer and solve client questions, collaborate with internal team members to find solutions, escalate software issues when they arise, and contribute to the continued satisfaction of our clients.
- Demonstrate technical aptitude and problem-solving skills through finding software solutions for clients.
- Professionally and thoroughly address client's software questions via phone calls, chats, and emails.
- Enjoying team-focused work encouraging collaboration in a fun, supportive environment.
- You'll be immersed in a supportive work environment of other students and young professionals across the country.
- Starting at $15 / hour
Foundant Technologies is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is inclusive and free of biases, where employees are treated with dignity and respect. Employment decisions at Foundant Technologies are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic as established by applicable law.
