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Customer Support Representative I

3 months ago

Bozeman, United States Mesa Laboratories Full time
Are you looking for an opportunity to make a difference? At Mesa Labs we're passionate about protecting the vulnerable by enabling scientific breakthroughs, ensuring product integrity, increasing patient and worker safety, and improving quality of life around the world.

The Customer Support Representative that supports our SDC business has responsibility for providing excellent customer service to Mesa's customers by consistently and accurately meeting or exceeding their expectations and needs. The CSR processes orders, handles and directs internal and external customer communication, and coordinates with various departments to respond to inquiries. The CSR is responsible for building and maintaining business relationships with clients by providing prompt and accurate service to promote customer confidence and loyalty.

Key Job Responsibilities:

  • Processes orders, handles and directs internal and external customer communication, and coordinates with various departments to respond to inquiries.
  • Builds and maintains business relationships with clients by providing prompt and accurate service to promote customer confidence and loyalty.
  • Resolve customer complaints to include escalating to Supervisor or additional departments when appropriate.
  • Follow up on sales quotes and customer Return Merchandise Authorizations (RMA).
  • Manage, maintain and update customer accounts.
  • Communicate and coordinate with internal departments when needed.
Qualifications/Education:
  • High school education, Associate Degree in technical services, customer service or a related field preferred
  • Minimum 2 years' experience in a customer service position supporting manufacturing, medical device or other life science product customers
  • Experienced in answering customer calls and email inquiries, professionally, promptly, and efficiently.
  • Sales account management support experience to assist with management of specific assigned accounts.
  • Knowledge and experienced use of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems, NetSuite is current platform
  • Advanced level skills with Microsoft Office programs including Excel pivot tables and data analysis
  • Professional verbal and written communication skills
  • Demonstrated experience working successfully in a team environment
  • Prior project related and task experience with continuous improvement, taking initiative and leadership
  • Proven track record in meeting deadlines and other time management organizational skills


Compensation/Benefits:

The company offers a comprehensive benefits package and compensation for this position. The package includes base salary, bonus, medical/dental/vision insurance, 401k/Match.

The Salary Range for this position is $20-24/hr.

Mesa Labs is an Equal Employment Opportunity Employer.

Mesa Labs prohibits unlawful discrimination and harassment against applicants or employees based on age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, sexual orientation, or any other status protected by applicable state or local law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)